Strategic agilityWhat factors drive it in the services sector

Résumé

Strategic agility is a topic which has recently benefited from growing interest but is still also a fuzzy concept that remains ill defined, despite having being introduced around two decades ago (Weber and Tarba, 2014). While it is a crucial concept for coping with environmental uncertainty and instability, the topic has yet to reach maturity and in-depth studies are required (de Diego and Almodovar, 2021). This thesis aims to resolve three key issues around the topic:a. Clarify the scope and concept of strategic agility, by showing gaps in the literature.b. Review the facilitating factors of strategic agilityc. Provide a deeper understanding of the relationship between selected key factors and strategic agility.a. Clarify the scope and concept of strategic agility, by showing gaps in the literatureThe thesis starts by providing a bibliometric and content analysis to uncover the most impactful papers on strategic agility between 1996 and 2021. To that end, we collected data from Thomson Reuters’ Web of Science (WoS) and Elsevier’s Scopus, the standard databases that are used for bibliometric analyses (Rodriguez Ruiz et al., 2019). As we found more references in Scopus than in WoS, we selected the former for our analysis. This is consistent with the findings of other authors (Chadegani et al., 2013) and with the fact that almost all journals that are indexed in WoS are also covered by Scopus (Singh et al., 2021). We chose “Keywords” as the object of analysis, as it is one of the most commonly selected metrics to evaluate (Börner et al., 2003), and because they are conducive to analysis and the tracking of the evolution of the main topics in the literature...