En busca de un marco para medir el valor intangible de la gestión pública. Análisis de casos prácticos de evaluación del «valor público»

  1. María José Canel Crespo 1
  1. 1 Universidad Complutense de Madrid
    info

    Universidad Complutense de Madrid

    Madrid, España

    ROR 02p0gd045

Revista:
Gestión y análisis de políticas públicas

ISSN: 1134-6035

Año de publicación: 2018

Número: 19

Páginas: 70-87

Tipo: Artículo

DOI: 10.24965/GAPP.V0I19.10446 DIALNET GOOGLE SCHOLAR lock_openAcceso abierto editor

Otras publicaciones en: Gestión y análisis de políticas públicas

Resumen

What does public sector management provide to society and how can it be measured? This article aims at identifying what a public leader should take into account in order to plan an ad hoc assessment of the intangible public value of public management. Methodology combines theory analysis with empirical observations. Conceptual relations are explored in the literature of assessment and evaluation in public relations and corporate communication, public sector intangible assets, and the stream of studies titled Public Value, in order to elaborate the criteria to analyze practical cases of public value creation in public administrations. The analysis reveals that assessing public management with the approach of intangible public value implies looking at both organizational behavior as well as at the society’s feedback; it also enables calibrating the gap that there might exist between real government performance and what people perceive of that performance, as well as exploring causes for this gap. Finally, and subsequently, the article elucidates the levels, areas, and foci that a public leader should take into account in assessing public management.

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Información de financiación

Esta investigación forma parte de lo realizado por el grupo de investigación sobre bienes intangibles en el sector público, con fondos del Instituto Nacional de Administración Pública (INAP), proyecto titulado La comunicación de la Administración Pública: La generación de bienes intangibles para recuperar la confianza ciudadana. Análisis crítico de casos prácticos, Programa de Fomento de la Investigación, 2016-2017. IP: María José Canel. Equipo: Vilma Luoma-aho, Felipe Bustos, Gabriela Ortega, Paloma Piqueiras, David Redolí, Carmen Robles, Carlos Rodríguez y María Rubiños.

Financiadores

  • Instituto Nacional de Administración Pública (INAP) Spain

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Fuente de los datos: Dialnet