Las ciudades Patrimonio de la Humanidad ante el paradigma Smart
- Calle Lamelas, Juan Vicente
- García Hernández, María
- García Muiña, Fernando Enrique
- Vera Rebollo, José Fernando (coord.)
- Ivars Baidal, Josep Antoni (coord.)
- Celdrán Bernabéu, Marco A. (coord.)
Publisher: Servicio de Publicaciones ; Universidad de Alicante / Universitat d'Alacant
Year of publication: 2017
Pages: 7-37
Type: Book chapter
Abstract
The digital revolution is generating a set of technological developments that converge on the tourist experience and transform it. This phenomenon has been conceptualized by literature in English as smart tourism. Despite its importance, more attention is needed to its theoretical development. In the literature in Spanish, more attention has been given to other areas of the phenomenon such as smart destinations or smart tourist destinations, which are themselves derived from smart city. Focusing on the public management of tourism in World Heritage Cities, this communication analyses the Spanish experience of Smart Tourism Destinations and the Smart Heritage City project which for the first time has addressed the integral heritage and visitor flow management, combining two normally distanced disciplines in spite of their mutual dependence.