Importancia de la comunicación en la consulta veterinaria de pequeños animalesexperiencia docente

  1. García-Sancho Téllez, Mercedes 1
  2. Villaescusa Fernández, Alejandra 1
  3. Rodríguez Franco, Fernando 1
  4. Sainz, A. 1
  1. 1 Universidad Complutense de Madrid
    info

    Universidad Complutense de Madrid

    Madrid, España

    ROR 02p0gd045

Revista:
Estudios sobre el mensaje periodístico

ISSN: 1988-2696

Año de publicación: 2013

Título del ejemplar: La Enseñanza de la Comunicación en el Espacio Europeo de Educación Superior (EEES)

Número: 19

Páginas: 213-221

Tipo: Artículo

DOI: 10.5209/REV_ESMP.2013.V19.42027 DIALNET GOOGLE SCHOLAR lock_openAcceso abierto editor

Otras publicaciones en: Estudios sobre el mensaje periodístico

Resumen

El actual plan de estudios de veterinaria se centra en las competencias técnicas sin hacer referencia a otro tipo de habilidades de tipo no técnico, como la empatía, el liderazgo o la comunicación eficaz. Dada la influencia de las habilidades comunicativas en el posterior desarrollo profesional, parece de vital importancia el fomento de estas enseñanzas entre los estudiantes de veterinaria. Por ello, realizamos este trabajo donde se facilitó la formación teórica y práctica al respecto a 45 estudiantes de veterinaria. Los resultados obtenidos por sí solos expresan la idoneidad y la necesidad de ampliar la formación de las competencias no técnicas relacionadas con las habilidades comunicativas entre los estudiantes de veterinaria.

Referencias bibliográficas

  • ANTELYES, J. (1990): “Client hopes, client expectations”. Journal of the American Veterinary Medical Association, 197. Illinois, American Veterinary Medical Asso­ ciation, pp.1596-­1597.
  • BROWN JP, SILVERMAN JD (1999): “The current and future market for veterinar­ians and veterinary medical services in the United States”. Journal of the Ameri­ can Veterinary Medical Association, 215. Illinois, American Veterinary Medical Association, pp. 161-­183.
  • CARY JA, FARNSWORTH KD, KURTZ S (2010): “Telephone communication in emergency cases: a training program for veterinarian students”. Journal of Veteri­nary Medical Education, 37. Washington, University of Toronto Press, pp. 130­-135.
  • CHUN R, SCHAEFER S, LOTTA CC, BANNING JA, SKOCHELAK SE (2009): “Didactic and experiential training to teach communication skills: the University of Wisconsin­Madison School of Veterinary Medicine collaborative experience”. Journal of Veterinary Medical Education, 36. Washington, University of Toronto Press, pp. 196-­201.
  • FRANKEL RM (2006): “Pets, vets and frets: what relationship-­centered care research has to offer veterinary medicine”. Journal of Veterinary Medical Education, 33. Washington, University of Toronto Press, pp. 20­-27.
  • HAFEN M, RUSH BR, NELSON SC (2009): “Utilizing filmed authentic student­ client interactions as a communication teaching tool”. Journal of Veterinary Med­ical Education, 36. Washington, University of Toronto Press, pp. 429­-435.
  • HENDRIX CM, THOMPSON IK, MANN CJ (2001): “A survey of reading, writing, and oral communication skills in North American Veterinary Medical Colleges”. Journal of Veterinary Medical Education, 28. Washington, University of Toronto Press, pp. 34-­40.
  • KOGAN LR, BUTLER CL, LAGONI LK, BRANNAN JK, McCONNELL SM, HARVEY AM (2004): “Training in client relations and communication skills in veterinary medical curricula and usage after graduation”. Journal of the American Veterinary Medical Association, 224. Illinois, American Veterinary Medical Asso­ ciation, pp. 504­-507.
  • LATHAM CE, MORRIS A (2007): “Effects of formal training in communication skills on the ability of veterinary students to communicate with clients”. Veterinary Record, 160. Londres, British Veterinary Association, pp. 181-­186.
  • LEWIS RE, KLAUSNER JS (2003): “Nontechnical competencies underlying career success as a veterinarian”. Journal of the American Veterinary Medical Associa­tion, 222. Illinois, American Veterinary Medical Association, pp. 1690­-1696.
  • MILLS J, BAGULEY J, COLEMAN G, MEEHAN M (2009): “Enhancing commu­nication and life skills in veterinary students: Curriculum Development and As­sessment of Methods”. Disponible en: http://www.tlc.murdoch.edu.au/project/ecals/docs/ECALS_finalreport.pdf. [fecha de consulta: 17 de septiembre de 2012]
  • RADFORD AD, STOCKLEY P, TAYLOR IR, TURNER R, GASKELL CJ, KANEY S, HUMPHRIS G, MAGRATH C (2003): “Use of simulated clients in training veterinary undergraduates in communication skills”. Veterinary Record, 152. Lon­dres, British Veterinary Association, pp. 422-­427.
  • ROTER D, FRANKEL R (1992): “Quantitative and qualitative approaches to the eval­ uation of the medical dialogue”. Social Science & Medicine, 34. Elsevier, pp. 1097­-1103.
  • SHAW JR, ADAMS CL, BONNETT BN (2004a): “What can veterinarians learn from studies of physician­-patient communication about veterinarian-­client­-patient com­munication?” Journal of the American Veterinary Medical Association, 224. Illi­nois, American Veterinary Medical Association, pp. 676-­684.
  • SHAW JR, ADAMS CL, BONNETT BN, LARSON S, TOTER DL (2004b): “Use of the Roter interaction analysis system to analyze veterinarian-­client­-patient com­munication in companion animal practice”. Journal of the American Veterinary Medical Association, 225. Illinois, American Veterinary Medical Association, pp. 222-­229.
  • SHAW JR (2006): “Four core communication skills of highly effective practitioners”. Veterinary Clinics of North America: Small Animal Practice, 36. Elsevier, pp. 385­-396.
  • TERRY LL (1972): “New horizons for veterinary medicine”. Educación Médica y Salud, 6. Pp. 405-­415.