The importance of professional competencies in the development of emotional intelligence

Referencias bibliográficas

• Ashkanasy, N. M. and Daus, C. (2002). «Emotion in the workplace: The new challenge for managers». Academy of Management Executive, 16 (1): 76–86.
• Bar-On, R. (1988). The development of an operational concept of psychological wellbeing. Grahamstown: Rhodes University.
• Bar-On, R. (1997a). Bar-On Emotional Quotient Inventory: Technical manual. Toronto: Multi-Health Systems.
• Bar-On, R. (1997b). «Development of the Bar-On EQ-I: a measurement of emotional and social intelligence». Paper presented at the 105th Annual Convention of the American Psychological Association. Chicago.
• Bar-On, R. (2000). «Emotional and social intelligence: insights from the emotional quotient inventory (EQ-I)», in Bar-On, R and Parker, J. (2000). The Handbook of Emotional Intelligence. San Francisco: Jossey-Bass.
• Bar-On, R.; Brown, J.; Kirkcaldy, B. and Thome, E. (2000). «Emotional expression and implications for occupational stress: an application of the emotional quotient inventory (EQ-I)». Personality and Individual Differences, 28: 1107–1118.
• Boyatzis, R. E. (1982). The Competent Manager: A Model for Effective Performance. New York: Wiley & Sons.
• Boyatzis, R. E. (1983). «The Competent Manager: A Model for Effective Performance». Strategic Management Journal, 4(4): 385–387.
• Boyatzis, R. E. (2006). «Intentional change theory from a complexity perspective». Journal of Management Development, 25(7): 607–623.
• Boyatzis, R. E. (2007). «Competencies in the 21st century». Journal of Management Development, 27(1): 5–12.
• Boyatzis, R. E.; Goleman, D. and Rhee, K. (2000). «Clustering competence in emotional intelligence: Insights from the emotional competence inventory», in Bar-On, R. and Parker, J. (2000). The Handbook of Emotional Intelligence. San Francisco: Jossey-Bass.
• Boyatzis, R. E. and Saatcioglu, A. (2008). «A 20-year view of trying to develop emotional, social and cognitive intelligence competencies in graduate management education». Journal of Management Development, 27(1): 92– 108.
• Boyatzis, R. E. and Sala, F. (2004). «Assessing emotional intelligence competencies», in Geher, G. (2004). The Measurement of Emotional Intelligence. Hauppauge: Novas Science Publishers.
• Brackett, M. A. and Mayer, J. D. (2003). «Convergent, discriminant, and incremental validity of competing measures of emotional intelligence». Personality and Social Psychology Bulletin, 29: 1147–1158.
• Brackett, M.A.; Rivers, S. E.; Shiffman, S.; Lerner, N. and Salovey, P. (2006). «Relating emotional abilities to social functioning: a comparison of self-report and performance measures of emotional intelligence». Journal of Personality and Social Psychology, 91: 780–795.
• Cakan, M. and Altun, S. A. (2005). «Adaptation of an emotional intelligence scale for Turkish educators». International Education Journal, 6 (3): 367–372.
• Carmeli, A. (2003). «The relationship between emotional intelligence and work attitudes, behaviour and outcomes: an examination among senior managers». Journal of Managerial Psychology, 18(8): 788–813.
• Chen, W.; Jacobs, R. and Spencer, L. (1998). «Calculating the Competencies of Stars», in Goleman, D. (1998). Working with Emotional Intelligence. New York: Bantam Books.
• Cherniss, C. (2001). «Emotional intelligence and organizational effectiveness», in Cherniss, C. and Goleman, D. (2001). The Emotionally Intelligent Workplace. San Francisco: Jossey-Bass.
• Cherniss, C. y Adler, M. (2000). Promoting emotional intelligence in organizations. Alexandria, Virginia: ASTD.
• Ciarrochi, J.V.; Chan, A. Y. C. and Caputi, P. (2000). «A critical evaluation of the emotional intelligence construct». Personality and Individual Differences, 28: 539–561.
• Danvila del Valle, I. and Sastre Castillo, M. A. (2010). «Inteligencia Emocional: una revisión del concepto y líneas de investigación». Cuadernos de Estudios Empresariales, 20: 107–126.
• Dawda, D. and Hart, S. D. (2000). «Assessing emotional intelligence: Reliability and validity of the Bar-On Emotional Quotient Inventory (EQ-i) in university students». Personality and Individual Differences, 28: 797–812.
• Davies, M.; Stankov, L. and Roberts, R. D. (1998). «Emotional intelligence: In search of an elusive construct». Journal of Personality and Social Psychology, 75( 4): 989-1015.
• Dulewicz, V. and Higgs, M. (1998). «Can emotional intelligence be measured and developed?». Leadership & Organization Development Journal, 20(5): 242–252.
• Dulewics, V. and Higgs, M. (2000). «Emotional intelligence: a review and evaluation study». Journal of Managerial Psychology, 15(4): 341–372.
• Dulewics, V. and Higgs, M. (2004). «Can emotional intelligence be developed?». Human Resource Management, 15(1): 95–111.
• Edwards, A. III (2008). Competency modelling as an antecedent for effective leadership development and succession planning within the public social services environment. Fresno: Alliant International University.
• Fatt, J. P. (2002). «Emotional intelligence: implications for human resource managers». Management Research News, 25(11): 57–74.
• Gardner, H. (1983). Frames of Mind: The Theory of Multiple Intelligences. New York: Basic Books.
• Gardner, H. (1993). Multiple intelligences: The theory in practice. New York: Basic Books.
• Goldenberg, I.; Matheson, K. and Mantler, J. (2006). «The Assessment of Emotional Intelligence: A Comparison of Performance-Based and SelfReport Methodologies». Journal of Personality Assessment, 86(1): 33–45.
• Goleman, D. (1995). Emotional Intelligence. New York: Bantam Books.
• Goleman, D. (1998a). «What makes a leader?». Harvard Business Review, 76: 93–104.
• Goleman, D. (1998b). Working with Emotional Intelligence. New York: Bantam Books.
• Goleman, D. (2001). «Emotional intelligence: issues in paradigm building», in Cherniss, C. and Goleman, D. (2001). The Emotionally Intelligent Workplace. San Francisco: Jossey-Bass.
• Gottfredson, L. S. (1998). «The general intelligence factor». Scientific American Presents Intelligence, 9: 24–29.
• Higgs, M. and Rowland, D. (2002). «Does it need emotional intelligence to lead change?». Journal of General Management, 27: 62–76.
• Hochschild, A. R. (1983). The managed heart: Commercialization of human feelings. Berkeley: University of California press.
• Hopkins, M. M. and Bilimoria, D. (2008). «Social and emotional competencies predicting success for male and female executives». Journal of Management Development, 27(1): 13–35.
• Howard, A. and Bray, D. (1988). Managerial Lives in Transition: Advancing Age and Changing Times. Ney York: Guilford Press.
• Jamali, D.; Sidani, Y. and Abu-Zaki, D. (2008). «Emotional intelligence and management development implications. Insights from the Lebanese context». Journal of Management Development, 27(3): 348–360.
• Jordan, P.; Ashkanasy, N. and Hartel, C. (2002). «Emotional intelligence as a moderator of emotional and behavioral reactions to job insecurity». Academy of Management Review, 27: 361–371.
• Landy, F. J.; Shankster, L. J. y Kohler, S. S. (1994). «Personnel selection and placement». Annual Review of Psychology, 45: 261–296.
• Law, K. S.; Wong, C. S.; Huang, G. y Li, X. (2008). «The effects of emotional intelligence on job performance and life satisfaction for the research and development scientists in China». Asia Pacific Journal Management, 25: 51–69.
• Law, K. S.; Wong, C.S. and Song, L. (2004). «The construct and criterion validity of emotional intelligence and its potential utility for management studies». Journal of Applied Psychology, 89(3): 483–496.
• Leuner, B. (1966). «Emotional intelligence and emancipation». Praxis der Kinderpsychologie und Kinderpsychiatrie, 15: 193–203.
• Levy-Leboyer, C. (1997). Gestión de las competencias. Cómo analizarlas, cómo evaluarlas, cómo desarrollarlas. Barcelona: Gestión 2000.
• Longhorn, S. (2004). «How emotional intelligence can improve management performance». International Journal of Contemporary Hospitality Management, 16(4): 220–230.
• Luthans, F.; Hodgetts, R. M. and Rosenkrantz, S. A. (1988). Real Managers. Cambridge: Ballinger Press.
• Mandell, B. and Pherwani, S. (2003). «Relationship between emotional intelligence and transformational leadership style: a gender comparison». Journal of Business and Psychology, 17(3): 387–404.
• Matthews, G.; Zeidner, M. and Roberts, R. (2002). Emotional intelligence: Science and myth? Cambridge: The MIT Press.
• Mayer, J.D.; Carusso, D. R. and Salovey, P. (2000). «Emotional intelligence meets traditional standards for an intelligence». Intelligence, 27(4): 267–298.
• Mayer, J. D. and Geher, G. (1996). «Emotional intelligence and the identification of emotion». Intelligence, 22(1): 89–113.
• Mayer, J. D. and Salovey, P. (1997). «What is emotional intelligence?», in Salovey, P. and Sluyter, D. J. (1997). Emotional development and emotional intelligence: Educational implications. New York: Basic Books.
• Mayer, J. D.; Salovey, P. y Carusso, D. R. (2004). «Emotional Intelligence: Theory, Findings, and Implications». Psychological Inquiry, 15(3): 197–215.
• McClelland, D. C. (1973). «Testing for Competence rather than for «Intelligence»». American Psychologist, 28: 1-14.
• McClelland, D. C. (1998). «Identifying competencies with behavioral-event interviews». Psychological Science. 9(5): 331–340.
• Newsome, S.; Day, A. L. and Catano, V. M. (2000). «Assessing the predictive validity of emotional intelligence». Personality and Individual Differences, 29: 1005–1016.
• Nikolaou, I. and Tsaousis, I. (2002). «Emotional intelligence and occupational stress». The International Journal of Organizational Analysis, 10(4): 327–342.
• Nordhaug, O. and Kjell, G. (1994). «Competences as resources in firms». The International Journal of Human Resource Management, 5(1):89–106.
• Opengart, R. (2007). «Emotional Intelligence in the K-12 Curriculum and its Relationship to American Workplace Needs: A Literature Review». Human Resource Development Review, 6(4): 442–458.
• O'Reilly III, C. A. and Chatman, J. A. (1994). «Working smarter and harder: A longitudinal study of managerial success». Administrative Science Quarterly, 39: 603–627.
• Payne, W. L. (1986). «A study of emotion: Developing emotional intelligence: Self-integration; relating to fear, pain and desire». Dissertation Abstracts International, 47(1), 203A.
• Petrides, K.V. and Furnham, A. (2006). «The role of trait emotional intelligence in a gender-specific model of organizational variables». Journal of Applied Social Psychology, 36: 552–569.
• Prati, L.; Douglas, C.; Ferris, G.; Ammeter, A. and Buckley, M. (2003). «Emotional intelligence, leadership effectiveness and team outcomes». The International Journal of Organizational Analysis, 11(1): 21–40.
• Punia, B. K. (2002). Emotional intelligence and leadership behavior in indian executives: an exploratory study. Hisar: Guru Jambheshwar University.
• Roberts, R. D.; Zeidner, M. and Matthews, G. (2001). «Does emotional intelligence meet traditional standards for an intelligence? Some new data and conclusions». Emotion, 1: 196–231.
• Salovey, P. and Mayer, J. D. (1990). «Emotional intelligence». Imagination, Cognition and Personality, 9(3): 185–211.
• Salovey, P. and Mayer, J. D. (1997). Educational Development and Emotional Intelligence. New York: Basic Books.
• Sanghi, S. (2009). «Building Competencies». Industrial Management, 51(3): 14–17.
• Shoikova, E. D. and Krumova, M. J. (2010). «Overview of the Occupational Information Network». Annual Journal of Electronics, 4(1):152–156.
• Spencer, L. and Spencer, S. (1993). Competence at Work. New York: John Wiley.
• Strang, K. D. (2007). «Examining effective technology project leadership traits and behaviors». Computers in Human Behavior, 23: 424–462.
• Sutton, R. I. (1991). «Maintaining norms about expressed emotions: The case of bill collectors». Administrative Science Quarterly, 36: 245–268.
• Thi, L. T. and Kirby, S. L. (2002). «Is Emotional Intelligence an Advantage? An Exploration of the Impact of Emotional and General Intelligence on Individual Performance». The Journal of Social Psychology, 142(1): 133–143.
• Thorndike, E. L. (1920). «Intelligence and its uses». Harper’s Magazine, 140: 227–235.
• Turner, R. and Lloyd-Walker, B. (2008). «Emotional intelligence (EI) capabilities training: can it develop EI in project teams?». International Journal of Managing Projects in Business, 1(4): 512–534.
• Turner, J. R. and Müller, R. (2005). «The project manager’s leadership style as a success factor on projects: a Literature Review». Project Management Journal, 36: 49–60.
• Vakola, M.; Tsaousis, I. and Nikolaou, I. (2004). «The role of emotional intelligence and personality variables on attitudes toward organizational change». Journal of Managerial Psychology, 19(2): 88–110.
• Van Der Zee, K. (2004). «Is trait-emotional intelligence simply or more than just a trait?». European Journal of Personality, 18: 243–263.
• Van Ghent, D. (1961). The English novel: Form and function. New York: Harper & Row.
• Van Rooy, D. L. and Viswesvaran, C. (2003). «Emotional intelligence: a metaanalytic investigation of predictive validity and nomological net». Journal of Vocational Behavior, 65(1): 71–95.
• Van Rooy, D. L.; Viswesvaran, C. and Pluta, P. (2005). «An Evaluation of Construct Validity: What Is This Thing Called Emotional Intelligence?». Human Performance, 18(4): 445–462.
• Velasco Estudillo, M. N. (2009). «Modelo de competencias colaborativas para la transferencia de conocimiento», Tesis (Doctorado en Ciencias Administrativas) – Instituto Tecnológico y de Estudios Superiores de Monterrey, Campus Ciudad de México.
• Voola, R.; Carlson, J. and West, A. (2004). «Emotional intelligence and competitive advantage: examining the relationship from a resource-based view». Strategic Change, 13(2): 83–93.
• Watkin, C. (2000). «Developing emotional intelligence». International Journal of Selection and Assessment, 8(2): 89–92.
• Weisinger, H. (1998). Emotional Intelligence at Work. San Francisco: JosseyBass.
• White, R. (1959). «Motivation reconsidered: The concept of competence». Psychological Review, 66(5): 297–333.
• Wolff, S. B.; Pescosolido, A. T. and Druskat, V. U. (2002). «Emotional intelligence as the basis of leadership emergence in self-managing teams». The Leadership Quarterly, 13(5): 502–522.
• Wong, C. S. and Law, K. S. (2002). «The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study». The Leadership Quarterly, 13: 243–274.
• Wong, C. S. and Law, K. S. (2005). «The interaction effect of emotional intelligence and emotional labor on job satisfaction: A test of Holland’s classification of occupations», in Härtel, C. E. J.; Zerber, W. J. and Ashkanasy, N. M. (2005). Emotions in Organizational Behavior. Mahwah: Lawrence Erlbaum Associates.