La importancia de la experiencia de compra en tiempos de recesión económicaun análisis del sector textil

Referencias bibliográficas

• Allard, T., Babin, B. and Chebat, J.C. (2009). “When income matters: customers evaluation of shopp. ng mall’s hedonic and utilitarian orientations”. Journal of Retailing and Consumer Services, Vol.16, pp. 40-49.
• Arnold, M. and Reynolds, K. (2003). “Hedonic shopp. ng motivations”. Journal of Retailing, Vol.79, pp. 77-95.
• Babin, B., Darden, W. and Griffin, M. (1994). “Work and/or Fun: measuring hedonic and utilitarian shopp. ng value”. Journal of Consumer Research, Vol.20, pp. 644-656.
• Bäckström, K. and Johansson, U. (2006). “Creating and consuming experiences in retail store environments: Comparing retailer and consumer perspectives”. Journal of Retailing and Consumer Services, Vol.13, Issue 6, pp. 417-430.
• Ballantine, P. W., Jack, R. and Parsons, A. G. (2010). Atmospheric cues and their effect on the hedonic retail experience. International Journal of Retail and Distribution Management, 38(8), 641-653.
• Barómetro de Empresas de Moda en España (2012). Report compiled by Modaes.es and Vente-privee.com, septiembre, 2012.
• Batra, R. and Ahtola, O. (1990). “Measuring the hedonic and utilitarian sources of consumer attitudes”. Marketing Letters, Vol. 2, Issue 2, pp. 159-170.
• Bellenger, D. N. and Korgaonkar, P. K. (1980). “Profiling the recreational shopp. r”. Journal of Retailing, Vol.56, Issue 3, pp. 77-92.
• Bellenger, D. N., Robertson, D. H. and Hirschman, E. C. (1976). “Age and education as key correlates of store selection for female shopp. rs”. Journal of Retailing, Vol.52, Issue 4, pp. 71-78.
• Bellenger, D. N., Robertson, D. H. and Greenberg B.A. (1977). “Shopp. ng center patronage motives”. Journal of Retailing, Vol. 53, Issue 2, pp. 29.
• Bernal, J.J., Martínez, S. and Sánchez J.F. (2004). “Modelización de los factores mas importantes que caracterizan un sitio en la red”. XII Jornadas de ASEPUMA. Septiembre, 2004.
• Biernacki, P. and Waldorf, D. (1981). “Snowball Sampling: Problems and techniques of chain referral sampling”. Sociological Methods and Research, Vol.10, pp. 141-163.
• Camus and Bracewell, 2009. “Spanish online retail and travel forecast, 2008 to 2014”. Forrester Research, marzo, 2009.
• Chandon, P., Wansink, B. and Laurent, G. (2000). “A benefit congruency framework of sales promotion effectiveness”. Journal of Marketing, Vol. 64, Issue 4, pp. 65-81.
• Childers, T. (2001). “Hedonic and utilitarian motivations for on line retail shopp. ng behaviour”. Journal of Retailing, Vol.77, Issue 4, pp. 511-535.
• Chu, A. and Lam, M.C. (2007). “Store environment of fashion retailers: a Hong Kong perspective”. In Hines, T. and Bruce, M., Fashion Marketing, 2ª Ed, Elsevier, pp. 151-167.
• Clifford, E. (2012). “Fashion on line UK”. Mintel, marzo 2012.
• Coleman, R. (1983). “The continuing significance of social class to marketing.” Journal of Consumer Research, Vol.10, Issue 3.
• Crowley, A., Spangenberg, E. and Hughes, K. (1992). “Measuring the hedonic and utilitarian dimensions of attitudes toward product categories” Market Letters, Vol. 3, Issue 3, pp. 239-249.
• Dawson, S., Bloch, P.H. and Ridgway, N.M. (1990). “Shopp. ng motives, emotional states and retail outcomes”. Journal of Retailing, 66 (4), 408.
• Dawson, J., and Larke, R. (2004). “Japanese retailing through the 1990s: retailer performance in a decade of slow growth”. British Journal of Management, Vol. 15, Issue 1, pp. 73-94.
• Eroglu, S., Machleit, K. and Davis, L. (2003). “Empirical testing of a model of online store atmospherics and shopp. rs responses”. Psychology and Marketing, Vol. 20, Issue 2 (febrero), pp. 139-150.
• Euromonitor International (2009): “Global retailing. New concepts in retailing: the thin line between success and failure”. Euromonitor International, julio 2009.
• Euromonitor International (2011). “Internet retailing blazing growth path”. Euromonitor International, June, 2011.
• European Commission (2012). “Commission communication to the European Parliament, the Council, the Economic and Social Committe and the Committee of the Regions”. A coherent framework for building trust in the digital single market for e-commerce and on line services”. European Commission, enero, 2012.
• Field, A. (2010). Discovering statistics using SPSS. 3ª Ed., SAGE.
• Ford, K., MacCallum, R. and Tait, M. (1986). “The app. ication of exploratory factor analysis in app. ied psychology: a critical review and analysis” Personnel Psychology, Vol. 39.
• Henson, R. and Roberts, J. (2006). “Use of exploratory factor analysis in published research: common errors and some comment on improved practice”. Educational and Psychological Measurement, Vol. 66, Issue 3, pp. 393-416.
• Fundación Orange (2012). “eEspaña 2012. Informe anual sobre el desarrollo de la Sociedad de la Información en España”. Fundación Orange, 2012.
• Gavilán Bouzas, D., Blasco López, F. and Avello Iturriagagoitia, M., 2010, “Shopp. ng, hedonism and timestyle”, Esic Market Economics and Business Journal, Vol. 136, pp. 27-48.
• Goldman, A. (1976). “Do lower-income consumers have a more restricted shopp. ng scope?. Journal of Marketing, Vol. 40, Issue 1.
• Grewal, D., Levy, M. and Kumar, V. (2009). “Customer experience management in retailing: an organizing framework”. Journal of Retailing, Vol. 85, Issue 1, pp. 1-14.
• Goodman, L. A. (1961). Snowball sampling. The Annals of Mathematical Statistics, pp. 148-170.
• Hirschman, E. and Holbrook, M. (1982). “Hedonic consumption: emerging concepts, methods and propositions”. Journal of Marketing, Vol. 46, Summer Issue, pp. 92-101.
• IBM (2012). “Retail 2020. Reinventing retailing once again”. IBM New York University Stern School of Business, enero 2012.
• INE (2012). “Encuesta de estructura salarial 2010”. Nota de prensa. 26th June, 2012 (updated 27 septiembre, 2012). www.ine.es.
• INE (Dec. 2012). “Encuesta de población activa. EPA. Tasa de paro”. www.ine.es
• Initiative (2011). “The Reset Generation”. Initiative Insight and innovation, 2011.
• Irani, N. and Heidorzaden, K. (2011). “The effects of Iranian consumers’ buying tendencies on hedonic and utilitarian shopp. ng value”. African Journal of Business Management, Vol. 5, Issue 17, pp. 7449-7460.
• Jones, M., Reynolds, K. and Arnolds, M. (2006). “Hedonic and utilitarian shopp. ng value: investigating differential effects on retail outcomes”. Journal of Business Research, Vol.59, Issue 9, pp. 974-981.
• Kaplan, C. D., Korf, D. and Sterk, C. (1987). “Temporal and social contexts of heroin-using populations: an illustration of the snowball sampling technique” Journal of Mental and Nervous Disorders, Vol. 175, Issue 9, pp. 566-574.
• Kotler, P. (1973). “The major tasks of marketing management”. Journal of Marketing, Vol. 37, October Issue, pp. 42-49.
• Lehtonen, T. K. (1999). “Any room for aesthetics?: shopp. ng practices of heavily indebted consumers”. Journal of Material Culture, Vol. 4, Issue 3, pp. 243-262.
• Levy, S. (1959). “Symbols for sale”. Harvard Business Review, Vol.37, July-August Issue.
• Manning, H. and Dorsey, M. (2008). “Customer experience in a down economy”. Forrester Research, diciembre 2008.
• Marciniak, R. and Bruce, M. (2007). “Fashion E-tailing”. In Hines, T. and Bruce, M., Fashion Marketing, 2ª Ed., Elsevier, pp. 259-276.
• Martineau, P. (1958). “Social classes and spending behaviour”. Journal of Marketing, Vol.23, pp. 121-130.
• Millward Brown (2012). “Perspectivas del consumo. Índice del comportamiento del consumidor”. Millward Brown, octubre 2012.
• Mintel (2009). “Fashion store environments: UK”. Mintel, junio 2009.
• Mintel (2010). “Fashion: impact of the recession”. Mintel Oxygen, junio 2010.
• Mintel (2010b): “E-commerce Europe: Spain”. Mintel, febrero 2010.
• Mintel (2011). “Clothing Retailing: Spain”. Mintel, octubre 2011.
• Nicholson, M., Clarke, J. and Blakemore, M. (2002). “One brand, three ways to shop: situational variables and multichannel consumer behaviour”. Review of Retail, Distribution and Consumer Research, Vol.12, Issue 2, pp. 131-148.
• Nielsen (2012). ”Confianza del consumidor mundial”. Nielsen Global Consumer Confidence Survey, 3rd term 2012.
• ONTSI (2012): “Comercio electrónico B2C 2011. Edición 2012”. Observatorio Nacional de las Telecomunicaciones y de la Sociedad de la Información (ONTSI), octubre, 2012.
• Oxford Futures Conference (Dec. 2012). Saïd Business School. University of Oxford. 10-11 diciembre, 2012.
• Passport (2012). “Consumer buying behaviour in the recession: global online survey”. Euromonitor International, enero 2012.
• Puccinelli, N., Goodstein, R., Grewal, D., Price, R., Raghubir, P. and Stewart, D. (2009). “Customer experience management in retailing: understanding the buying process”. Journal of Retailing, Vol.85, Issue 1, pp. 15-30.
• Pollok, M. and Schlitz, M. A. (1988): “Does voluntary testing matter? How it influences homosexual safer sex”. Proceedings of 4th International Aids Conference. Stockholm, Sweden, junio 1998.
• PWC (2011). “Pick’n’Mix”: Meeting the demands of the new multichannel shopp. r”. Pricewaterhouse Coopers, abril 2011.
• Reynolds, J., and Cuthbertson, C. (2004). Retail Strategy: the view from the bridge. Elsevier, 2004.
• Sands, S., and Ferraro, C. (2010). “Retailers’ strategic responses to economic downturn: insights from down under”. International Journal of Retail and Distribution Management, Vol. 38, Issue 8, pp. 567-577.
• Shama, A. (1993). “Marketing strategies Turing recession: a comparison of small and large firms”. Journal of Small Business Management, July Issue.
• Seybert, H. (2011). “Internet use in households and by individuals in 2011”. Eurostat, statistics in focus. 66/2011.
• Shim, S. and Mahoney, M. Y. (1992). The elderly mail-order catalog user of fashion products. A profile of the heavy purchaser. Journal of Direct Marketing, Vol.6, Issue 1, pp. 49-58.
• Siddiqui, N., O’Malley, A., McColl, J.C. and Birtwistle, G. (2003). “Retailer and consumer perceptions of online fashion retailers: Web site design issues”. Journal of Fashion Marketing and Management, Vol.7, Issue 4, pp. 345-355.
• Sit, J., Merrilees, B. and Birch, D. (2003). “Entertainment-seeking shopp. ng centre patrons: the missing segments”. International Journal of Retail and Distribution Management, Vol.31, Issue 2/3, pp. 80.
• Srinivasan, R., Rangaswamy, A. and Lilien, G.L. (2005). “Turning adversity into advantage: does proactive marketing during a recession pay off?”. International Journal of Research in Marketing, Vol.22, Issue 2, pp. 109-125.
• Stephenson, P.R. and Willett, R.P. (1969). “Analysis of consumers’ retail patronage strategies”. Marketing Involvement in Society and the Economy, pp. 316-322.
• Stone, G.P (1954). “City and urban identification: observations on the social psychology of city life”. American Journal of Sociology, Vol.60, July Issue, pp. 36-45.
• Surchi, M. (2011). “The temporary store: a new marketing tool for fashion brands”. Journal of Fashion Marketing and Management, Vol.15, Issue 2, pp. 257-270.
• Tauber, E. M. (1972). “Why do people shop?”. Journal of Marketing, Vol.36, Issue 4.
• To, P.L., Chechen, L. and Lin, T.H (2007). “Shopp. ng motivations on Internet: a study based on utilitarian and hedonic value”. Technovation, Vol.27, pp. 774-787.
• Van Meter, K. (1990). “Methodological and Design Issues: Techniques for Assessing the Representatives of Snowball Samples” NIDA (National Institute on Drug Abuse). Research Monograph, pp. 31-43.
• Verhoef, P., Lemon, K., Parasuraman, A., Roggeveen, A., Tsiros, M. and Schlesinger, L. (2009). “Customer experience creation: determinants, dynamics and management strategies”. Journal of Retailing, Vol.85, Issue 1, pp. 31-41.
• Watchravesringkan, K. and Shim, S. (2003). “Information search and shopp. ng intentions through Internet for app. rel products”. Clothing and Textiles Research Journal, Vol.21, Issue 1, pp. 1-7.
• Westbrock, R.A. and Black, W.C. (1985). “A motivation-based shopp. r typology”. Journal of Retailing, Vol.61, Spring Issue, pp. 78-103.
• Westbrook. G. (2012). “10 Global Consumer Trends for the next 5 years. Strategy briefing”. Passport, Euromonitor International, noviembre 2012.
• Eastlick, M. A. and Feinberg, R. A. (1999). “Shopp. ng motives for mail catalog shopp. ng”. Journal of Business Research, Vol.45, Issue 3, pp. 281-290.
• Zeithaml, V. (1988). “Consumer perceptions of price, quality and value: a meansend model and synthesis of evidence”. Journal of Marketing, Vol.52, pp. 2-22.
• Zhang, J., Farris, P., Irvin, J., Kushwaha, T., Steenburgh, T. and Weitz, B. (2010). “Crafting integrated multichannel retail strategies”. Journal of Interactive Marketing, Vol.24, pp. 168-180.