Organizational Citizenship Behaviour and Well-being.

  1. Mª Celeste Dávila de León
  2. Marcia Finkelstein
Revista:
International journal of psychology and psychological therapy

ISSN: 1577-7057

Año de publicación: 2016

Volumen: 16

Número: 1

Páginas: 35-48

Tipo: Artículo

Otras publicaciones en: International journal of psychology and psychological therapy

Resumen

The effect on well-being of engaging in prosocial behavior has become a topic of interest. However, among prosocial activities studied, one area of neglect is Organizational Citizenship Behavior (OCB). The purpose of this work was to analyze the relationship between OCB, citizenship motives (organizational concern, prosocial values and impression management), and employee well-being, and asked whether employee perceptions of OCB as an in-role vs. extra-role moderate these relationships. A total of 144 employees at 17 educational companies completed surveys measuring OCB, citizenship motives, and well-being. Partial correlation and moderated regression analysis showed that the perception of OCB as in-role not moderated the relationship between OCB, citizenship motives and well-being. Both OCB and its motives were associated with well-being, with altruistic motives showing a stronger correlation than egoistic motives. Engaging in citizenship activities leads to feeling good, especially when these behaviors are motivated by prosocial values or a genuine interest in the organization.

Referencias bibliográficas

  • Alizadeh Z, Darvishi S, Nazari K y Emami M (2012). Antecedents and consequences of organisational citizenship behaviour (OCB). Interdisciplinary Journal of Contemporary Research in Business, 3, 494-505.
  • Aristóteles (1985). Nicomachean ethics. Indianapolis, IN: Hackett. Atienza FL, Pons D, Balaguer I y García Merita ML (2000). Psychometric properties of Satisfaction with Life Scale in adolescents. Psicothema, 12, 331-336. Doi: 10.1027//1015-5759.16.2.98
  • Bachrach DG y Jex SM (2000). Organizational citizenship and mood: an experimental test of perceived job breadth. Journal of Applied Social Psychology, 30, 641-663. Doi: 10.1111/j.1559-1816.2000.tb02500.x
  • Bolino MC, Hsiun H, Havery J y LePine JA (2015). “Well, I’m tired of tryin’!” Organizational citizenship behavior and citizenship fatigue. Journal of Applied Psychology, 100, 56-74. Doi: 10.1037/a0037583
  • Borman WC y Motowidlo SJ (1993). Expanding the criterion domain to include elements of contextual performance. En N Schmitt y WC Borman (Eds.), Personnel selection in organizations (pp. 71-98). San Francisco: Jossey-Bass. Doi: 10.2307/258598
  • Borman WC, Penner LA, Allen TD y Motowidlo SJ (2001). Personality predictors of citizenship performance. International Journal of Selection and Assessment, 9, 52-69. Doi: .1111/1468-2389.00163
  • Carlson M, Charlin V y Miller N (1988). Positive mood and helping behavior: A test of six hypotheses. Journal of Personality and Social Psychology, 55, 221-229. Doi: 10.1037/0022-3514.55.2.211
  • Carmeli A, Yitzhak-Halevy M y Weisberg J (2009). The relationship between emotional intelligence and psychological well-being. Journal of Managerial Psychology, 24, 66-78. Doi: 10.1108/02683940910922546
  • Carpenter NC, Berry CM y Houston L. (2014). A meta-analytic comparison of self-reported and other-reported organizational citizenship behavior. Journal of Organizational Behavior, 35, 547-574. Doi: 10.1002/ job.1909
  • Coleman VI y Borman WC (2000). Investigating the underlying structure of the citizenship performance domain. Human Resource Management Review, 10, 25-44. Doi: 10.1016/s1053-4822(99)00037-6
  • Culberton SS, Fullagar CJ y Mills MJ (2010). Feeling good and doing great: the relationship between psychological capital and well-being. Journal of Occupational Health Psychology, 15, 421-433. Doi: 10.1037/a0020720
  • Dávila MC y Díaz Morales JF (2009). Voluntariado y tercera edad. Anales de Psicología, 25, 375-389.
  • Dávila MC y Finkelstein MA (2010). Predicting organizational citizenship behavior from functional analysis and role identity perspectives: further evidence in Spanish employees. Spanish Journal of Psychology, 13, 276-282. Doi: 10.1017/s1138741600003851
  • Deci EL y Ryan R (2000). The “what” and “why” of goal pursuits: human needs and the self-determination of behavior. Psychology Inquiry, 11, 227-268. Doi: 10.1207/s15327965pli1104_01
  • Diener E, Emmons R, Larsen R y Griffin S (1985). The satisfaction with life scale. Journal of Personality Assessment, 49, 71-75. Doi: 10.1207/s15327752jpa4901_13
  • Diener E, Suh E M, Lucas RE y Smith HL (1999). Subjective well-being: three decades of progress. Psychological Bulletin, 125, 276-302. Doi: 10.1037/0033-2909.125.2.276
  • Dovidio JF, Piliavin JA, Schroeder, DA y Penner LA (2006). The social psychology of prosocial behavior. New Jersey: Lawrence Erlbaum Associates, Inc.
  • Eatough EM, Chang C, Miloslavic SA y Johnson RE (2011). Relationships of role stressors with organizational citizenship behavior: A meta-analysis. Journal of Applied Psychology, 96, 619-632. Doi: 10.1037/ a0021887
  • Evans MG (1991). On the use of moderated regression. Canadian Psychology, 32, 116-119. Doi: 10.1037/ h0078968
  • Finkelstein MA (2011). Intrinsic/extrinsic motivation and organizational citizenship behavior: A functional approach to OCB. Journal of Psychological Issues in Organizational Culture, 2, 19-34. Doi: 10.1002/ jpoc.20054
  • Finkelstein MA y Penner LA (2004). Predicting organizational citizenship behavior: integrating the functional and role identity approaches. Social Behavior and Personality, 32, 383-398. Doi: 10.2224/ sbp.2004.32.4.383
  • George JM y Brief AP (1992). Feeling good -doing good: A conceptual analysis of the mood at workorganizational spontaneity relationship. Psychological Bulletin, 112, 310-329. Doi: 10.1037//00332909.112.2.310
  • George JM (1991). State or trait: effects of positive mood on prosocial behaviors at work. Journal of Applied Psychology, 76, 299-307. Doi: 10.1037//0021-9010.76.2.299
  • Glomb TM, Bhave DP, Miner AG y Wall M (2011). Doing good, feeling good: examining the role of organizational citizenship behaviors in changing mood. Personnel Psychology, 64, 191-223. Doi: http://dx.doi.org/10.1111/j.1744-6570.2010.01206.x
  • Grimm NJ (2005). Benevolence and well-being: The relationship of volunteering to life satisfaction. Buffalo: Faculty of the Graduate School of The State University of New York at Buffalo.
  • Hagerty BMK, Lynch-Sauer J, Patusky KL, Bouwsema M y Collier P (1992). Sense of belonging: A vital health concept. Archives of Psychiatric Nursing, 6, 172-177. Doi: 10.1016/0883-9417(92)90028-h
  • Isen AM y Baron RA (1991). Positive affect as a factor in organizational behavior. En BM Staw y LL Cummings (Eds.), Research in organizational behavior Vol. 13, (pp. 1-54). Greenwich, CT: JAI Press.
  • Isen AM y Daubman KA (1984). The influence of affect on categorization. Journal of Personality and Social Psychology, 47, 1206-1217. Doi: 10.1037/0022-3514.47.6.1206
  • Lambert EG (2010). The relationship of organizational citizenship behavior with job satisfaction, turnover intent, life satisfaction, and burnout among correctional staff. Criminal Justice Studies: A Critical Journal of Crime, Law & Society, 23, 361-380. Doi: 10.1080/1478601X.2010.516533
  • Lee K (2000). Job affect as a predictor of organizational citizenship behavior and workplace deviance. Ontario: The University of Western Ontario.
  • Lee K y Allen NJ (2002). Organizational citizenship behavior and workplace deviance: the role of affect and cognitions. Journal of Applied Psychology. 87, 131-142. Doi: 10.1037//0021-9010.87.1.131
  • LePine JA, Erez A y Johnson DE (2002). The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis. Journal of Applied Psychology, 87, 52-65. Doi: 10.1037//00219010.87.1.52
  • Lum TY y Lightfoot E (2005). The effects of volunteering on the physical and mental health of older people. Research of Aging, 27, 31-55. Doi: 10.1177/0164027504271349
  • MacKenzie SB, Podsakoff PM y Paine JB (1999). Do citizenship behaviors matter more for managers than for salespeople? Journal of the Academy of Marketing Science, 27, 396-410. Doi: 10.1177/0092070399274001
  • Maslow A (1954). Motivation and personality. New York: Harper.
  • Meyer JP y Maltin ER (2010). Employee commitment and well-being: A critical review, theoretical framework and research agenda. Journal of Vocational Behavior, 77, 323-337. Doi: http://dx.doi.org/10.1016/j. jvb.2010.04.007
  • Midili AR (1996). Predicting self, peer, and supervisor ratings of organizational citizenship behavior: An analysis of situational and personality influences. ProQuest Information & Learning, AAM9622250.
  • Morrison EW (1994). Role definitions and organizational citizenship behavior: The importance of the employee’s perspective. Academy of Management Journal, 37, 1543-1567. Doi: 10.2307/256798
  • Organ DW (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexinton Books. Doi: 10.2307/2393071
  • Organ DW y Ryan K (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48, 775-802. Doi: 10.1111/j.1744-6570.1995.tb01781.x
  • Rioux SM y Penner LA (2001). The causes of organizational citizenship behavior: A motivational analysis. Journal of Applied Psychology, 86, 1306-1314. Doi: 10.1037//0021-9010.86.6.1306
  • Rodell JB (2011). Antecedents and consequences of employee volunteerism. ProQuest Information & Learning, AAI3416729.
  • Rousseau DM (1989). Psychological and implied contracts in organizations. Employee Responsabilities and Rights Journal, 2, 121-139. Doi: http://dx.doi.org/10.1007/bf01384942
  • Rurkkhum S y Bartlett KR (2012). The relationship between employee engagement and organizational citizenship behavior in Thailand. Human Resource Development International, 15, 157-174. Doi: 10.1080/13678868.2012.664693
  • Ryan RM y Connell JP (1989). Perceived locus of causality and internalization. Journal of Personality and Social Psychology, 57, 749-761. Doi: 10.1037/0022-3514.57.5.749
  • Ryan R y Deci E (2001). On happiness and human potentials: A review of research on hedonic and eudaimonic well-being. Annual Review of Psychology, 52, 141-166. Doi: 10.1146/annurev.psych.52.1.141
  • Ryff CD (1995). Psychological well-being in adult life. Current Directions in Psychological Science, 4, 99104. Doi: 10.1111/1467-8721.ep10772395
  • Salanova M y Schaufeli W (2009). El engagement en el trabajo: cuando el trabajo se convierte en pasión. Madrid: Editorial Alianza.
  • Schaufeli WB, Bakker A y Salanova M (2006). The measurement of work engagement with a short questionnaire: A cross-national study. Educational and Psychological Measurement, 66, 701-716. Doi: 10.1177/0013164405282471
  • Schwartz SH y Bilsky W (1990). Toward a theory of the universal content and structure of values: extensions and cross-cultural replications. Journal of Personality and Social Psychology, 58, 878-891. Doi: 10.1037//0022-3514.58.5.878
  • Smith CA, Organ DW y Near JP (1983). Organizational citizenship behavior: its nature and antecedents. Journal of Applied Psychology, 68, 653-663. Doi: 10.1037//0021-9010.68.4.653
  • Somech A y Ron, I. (2007). Promoting organizational citizenship behavior in schools: the impact of individual and organizational characteristics. Educational Administration Quarterly, 43, 38-66. Doi: 10.1177/0013161x06291254
  • Tepper BJ, Lockhart D y Hoobler J (2001). Justice, citizenship, and role definitions effects. Journal of Applied Psychology, 86, 789-796. Doi: 10.1037/0022-3514.51
  • Todd SY (2003). A causal model depicting the influence of selected task and employee variables on organizational citizenship behavior. ProQuest Dissertations and Theses. The Florida State University.
  • Wagner DT (2009). Personal and relational well-being outcomes of interpersonally-directed organizational citizenship behavior. ProQuest Dissertations and Theses. Michigan State University.
  • Watson D, Clark LA y Tellegen A (1988). Development and validation of brief measures of positive and negative affect: the PANAS scales. Journal of Personality and Social Psychology, 54, 1063-1070. Doi: 10.1037/0022-3514.54.6.1063
  • Weinstein N y Ryan RM (2010). When helping helps: autonomous motivation for prosocial behavior and its influence on well-being for the helper and recipient. Journal of Personality and Social Psychology, 98, 222–244. Doi: 10.1037/a0016984
  • Williams S y Shiaw WT (1999). Mood and organizational citizenship behavior: the effects of positive affect on employee organizational citizenship behavior intentions. The Journal of Psychology: Interdisciplinary and Applied, 133, 656-668. Doi: 10.1080/00223989909599771
  • Zickar MJ, Gibby RE y Jenny T (2004). Job attitudes of workers with two jobs. Journal of Vocational Behavior, 64, 222-235. Doi: 10.1016/s0001-8791(03)00047-2.