Exploring stakeholders’ dialogue and corporate social responsibility (CSR) on Twitter

Referencias bibliográficas

• Abitbol, Alan; Lee, Sun-Young (2017). “Messages on CSR-dedicated Facebook pages: What works and what doesn’t”. Public relations review, v. 43, n. 4, pp. 796-808. https://doi.org/10.1016/j.pubrev.2017.05.002
• Aced-Toledano, Cristina; Lalueza, Ferran (2018). “Monologues in the conversational era: Assessing the level of dialogic communication that big firms are reaching on social media”. El profesional de la información, v. 27, n. 6, pp. 1270-1280. https://doi.org/10.3145/epi.2018.nov.10
• Aguinis, Herman; Glavas, Ante (2012). “What we know and don’t know about corporate social responsibility: A review and research agenda”. Journal of management, v. 38, n. 4, pp. 932-968. https://doi.org/10.1177/0149206311436079
• Bartlett, Jennifer L.; Devin, Bree (2011). “Management, communication, and corporate social responsibility”. In: Ihlen, Øyvind; Bartlett, Jennifer L.; May, Steve (eds.). The handbook of communication and corporate social responsibility. Chichester (UK): Wiley-Blackwell, pp. 45-66. ISBN: 978 1 444 33634 4 https://doi.org/10.1002/9781118083246.ch3
• Bennett, W. Lance; Wells, Chris; Freelon, Deen (2011). “Communicating civic engagement: Contrasting models of citizenship in the youth web sphere”. Journal of communication, v. 61, n. 5, pp. 835-856. https://doi.org/10.1111/j.1460-2466.2011.01588.x
• Bilic, Ivana (2010). “Development of web corporate communications function by official web sites and value added ranking: Case of Croatia”. The business review, v. 15, n. 1, pp. 151-158. https://bib.irb.hr/datoteka/479324.Paper_Bilic_Ivana_Feb._3_10_New_York_10_May_Formated.doc
• Bonsón, Enrique; Bednárová, Michaela (2015). “YouTube sustainability reporting: Empirical evidence from Eurozone-listed companies”. Journal of information systems, v. 29, n. 3, pp. 35-50. https://doi.org/10.2308/isys-50993
• Burton, Suzan; Soboleva, Alena; Daellenbach, Kate; Basil, Debra Z.; Beckman, Terry; Deshpande, Sameer (2017). “Helping those who help us: Co-branded and co-created Twitter promotion in CSR partnerships”. Journal of brand management, v. 24, n. 4, pp. 322-333. https://doi.org/10.1057/s41262-017-0053-5
• Carr, Caleb T.; Hayes, Rebecca A. (2015). “Social media: Defining, developing, and divining”. Atlantic journal of communication, v. 23, n. 1, pp. 46-65. https://doi.org/10.1080/15456870.2015.972282
• Carroll, Archie B. (1999). “Corporate social responsibility: Evolution of a definitional construct”. Business & society, v. 38, n. 3, pp. 268-295. https://doi.org/10.1177/000765039903800303
• Castelló, Itziar; Etter, Michael; Årup-Nielsen, Finn (2016). “Strategies of legitimacy through social media: The networked strategy”. Journal of management studies, v. 53, n. 3, pp. 402-432. https://doi.org/10.1111/joms.12145
• Castelló, Itziar; Lozano, Josep (2009). “From risk management to citizenship corporate social responsibility: Analysis of strategic drivers of change”. Corporate governance, v. 9, n. 4, pp. 373-385. https://doi.org/10.1108/14720700910984927
• Castelo-Branco, Manuel; Lima-Rodrigues, Lúcia (2006). “Communication of corporate social responsibility by Portuguese banks: A legitimacy theory perspective”. Corporate communications: An international journal, v. 11, n. 3, pp. 232-248. https://doi.org/10.1108/14720700910984927
• Chae, Bongsug; Park, Eunhye (2018). “Corporate social responsibility (CSR): A survey of topics and trends using Twitter data and topic modeling”. Sustainability, v. 10, n. 7, art. 2231. https://doi.org/10.3390/su10072231
• Cho, Charles H.; Guidry, Ronald P.; Hageman, Amy M.; Patten, Dennis M. (2012). “Do actions speak louder than words? An empirical investigation of corporate environmental reputation”. Accounting, organizations and society, v. 37, n. 1, pp. 14-25. https://doi.org/10.1016/j.aos.2011.12.001
• Cho, Charles H.; Phillips, Jillian R.; Hageman, Amy M.; Patten, Dennis M. (2009). “Media richness, user trust, and perceptions of corporate social responsibility”. Accounting, auditing & accountability journal, v. 22, n. 6, pp. 933-952. https://doi.org/10.1108/09513570910980481
• Colleoni, Elanor (2013). “CSR communication strategies for organizational legitimacy in social media”. Corporate communications: An international journal, v. 18, n. 2, pp. 228-248. https://doi.org/10.1108/13563281311319508
• Crane, Andrew; Glozer, Sarah (2016). “Researching corporate social responsibility communication: Themes, opportunities and challenges”. Journal of management studies, v. 53, n. 7, pp. 1223-1252. https://doi.org/10.1111/joms.12196
• Dellarocas, Chrysanthos (2003). “The digitization of word of mouth: Promise and challenges of online feedback mechanisms”. Management science, v. 49, n. 10, pp. 1407-1424. https://doi.org/10.1287/mnsc.49.10.1407.17308
• DiStaso, Marcia W.; McCorkindale, Tina; Wright, Donald K. (2011). “How public relations executives perceive and measure the impact of social media in their organizations”. Public relations review, v. 37, n. 3, pp. 325-328. https://doi.org/10.1016/j.pubrev.2011.06.005
• Dowling, John; Pfeffer, Jeffrey (1975). “Organizational legitimacy: Social values and organizational behavior”. Pacific sociological review, v. 18, n. 1, pp. 122-136. https://doi.org/10.2307/1388226
• Du, Shuili; Bhattacharya, Chitrabhan B.; Sen, Sankar (2010). “Maximizing business returns to corporate social responsibility (CSR): The role of CSR communication”. International journal of management reviews, v. 12, n. 1, pp. 8-19. https://doi.org/10.1111/j.1468-2370.2009.00276.x
• Dutot, Vincent; Lacalle-Gálvez, Eva; Versailles, David W. (2016). “CSR communications strategies through social media and influence on e-reputation: An exploratory study”. Management decision, v. 54, n. 2, pp. 363-389. https://doi.org/10.1108/MD-01-2015-0015
• Eberle, David; Berens, Guido; Li, Ting (2013). “The impact of interactive corporate social responsibility communication on corporate reputation”. Journal of business ethics, v. 118, n. 4, pp. 731-746. https://doi.org/10.1007/s10551-013-1957-y
• Elving, Wim J. L.; Postma, Rosa-May (2017). “Social media: The dialogue myth? How organizations use social media for stakeholder dialogue”. In: Van-Ruler, Betteke; Smit, Iekje; Ihlen, Øyvind; Romenti, Stefania (eds.). How strategic communication shapes value and innovation in society. Emerald Publishing Limited, pp. 123-141. ISBN: 978 1 78714 717 1 https://doi.org/10.1108/S2398-391420170000002011
• Etter, Michael (2013). “Reasons for low levels of interactivity: (Non-) interactive CSR communication in Twitter”. Public relations review, v. 39, n. 5, pp. 606-608. https://doi.org/10.1016/j.pubrev.2013.06.003
• Etter, Michael (2014). “Broadcasting, reacting, engaging Three strategies for CSR communication in Twitter”. Journal of communication management, v. 18, n. 4, pp. 322-342. https://doi.org/10.1108/JCOM-01-2013-0007
• Fernández-Gómez, Erika; Martín-Quevedo, Juan (2018). “La estrategia de engagement de Netflix España en Twitter”. El profesional de la información, v. 27, n. 6, pp. 1292-1302. https://doi.org/10.3145/epi.2018.nov.12
• Fieseler, Christian; Fleck, Matthes; Meckel, Miriam (2010). “Corporate social responsibility in the blogosphere”. Journal of business ethics, v. 91, n. 4, pp. 599-614. https://doi.org/10.1007/s10551-009-0135-8
• Freeman, R. Edward (1984). Strategic management. A stakeholder approach. Boston: Pitman Ballinger. ISBN: 978 0 273019138
• Golob, Ursa; Podnar, Klement; Elving, Wim J.; Nielsen, Anne-Ellerup; Thomsen, Christa; Schultz, Friederike (2013). “CSR communication: quo vadis?”. Corporate communications: An international journal, v. 18, n. 2, pp. 176-192. https://doi.org/10.1108/13563281311319472
• Gómez, Lina M.; Chalmeta, Ricardo (2013). “The importance of corporate social responsibility communication in the age of social media”. In: 16th International public relations research conference, Miami, March 6-10. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2290793
• Guba, Egon G.; Lincoln, Yvonna S. (2012). “Controversias paradigmáticas, contradicciones y confluencias emergentes”. In: Denzin, Norman K.; Lincoln, Yvonna S. (eds.). Paradigmas y perspectivas en disputa. Manual de investigación cualitativa. Barcelona: Gedisa. pp. 28-72. ISBN: 978 84 97843096
• Habibi, Mohammad-Reza; Laroche, Michel; Richard, Marie-Odile (2014). “The roles of brand community and community engagement in building brand trust on social media”. Computers in human behavior, v. 37, pp. 152-161. https://doi.org/10.1016/j.chb.2014.04.016
• Hetze, Katharina (2016). “Effects on the (CSR) reputation: CSR reporting discussed in the light of signalling and stakeholder perception theories”. Corporate reputation review, v. 19, n. 3, pp. 281-296. https://doi.org/10.1057/s41299-016-0002-3
• Ihlen, Øyvind; Bartlett, Jennifer L.; May, Steve (2011). “Corporate social responsibility and communication”. In: Ihlen, Øyvind; Bartlett, Jennifer L.; May, Steve (eds.). The handbook of communication and corporate social responsibility. Chichester (UK): Wiley-Blackwell, pp. 1-22. ISBN: 978 1 444 33634 4 https://doi.org/10.1002/9781118083246.ch1
• Illia, Laura; Romenti, Stefania; Rodríguez-Cánovas, Belén; Murtarelli, Grazia; Carroll, Craig E. (2017). “Exploring corporations’ dialogue about CSR in the digital era”. Journal of business ethics, v. 146, n.1, pp. 39-58. https://doi.org/10.1007/s10551-015-2924-6
• Illia, Laura; Zyglidopoulos, Stelios C.; Romenti, Stefania; Rodríguez-Cánovas, Belén; González-Del-Valle-Brena, Almudena (2013). “Communicating corporate social responsibility to a cynical public”. MIT Sloan management review, v. 54, n. 3. https://sloanreview.mit.edu/article/communicating-corporate-social-responsibility-to-a-cynical-public
• Jahdi, Khosro S.; Acikdilli, Gaye (2009). “Marketing communications and corporate social responsibility (CSR): marriage of convenience or shotgun wedding?”. Journal of business ethics, v. 88, n. 1, pp. 103-113. https://doi.org/10.1007/s10551-009-0113-1
• Jansen, Bernard J.; Zhang, Mimi; Sobel, Kate; Chowdury, Abdur (2009). “Twitter power: Tweets as electronic word of mouth”. Journal of the American Society for Information Science and Technology, v. 60, n. 11, pp. 2169-2188. https://doi.org/10.1002/asi.21149
• Khalil, Sandra; O’Sullivan, Patrick (2017). “Corporate social responsibility: Internet social and environmental reporting by banks”. Meditari accountancy research, v. 25, n. 3, pp. 414-446. https://doi.org/10.1108/MEDAR-10-2016-0082
• King, Cynthia L. (2009). “Emergent communication strategies”. International journal of strategic communication, v. 4, n. 1, pp. 19-38. https://doi.org/10.1080/15531180903415814
• KPMG (2017). The road ahead. The KPMG survey of corporate responsibility reporting 2017. https://home.kpmg.com/content/dam/kpmg/campaigns/csr/pdf/CSR_Reporting_2017.pdf
• Lee, Kiljae; Oh, Won-Yong; Kim, Namhyeok (2013). “Social media for socially responsible firms: Analysis of Fortune 500’s Twitter profiles and their CSR/CSIR ratings”. Journal of business ethics, v. 118, n. 4, pp. 791-806. https://doi.org/10.1007/s10551-013-1961-2
• Lyes, Amy; Palakshappa, Nitha; Bulmer, Sandy (2012). “Communicating corporate social responsibility using social media: implications for marketing strategists”. AMA Summer educators’ conference proceedings, v. 23, pp. 249-256.
• Macnamara, Jim; Zerfass, Ansgar (2012). “Social media communication in organizations: The challenges of balancing openness, strategy, and management”. International journal of strategic communication, v. 6, n. 4, pp. 287-308. https://doi.org/10.1080/1553118X.2012.711402
• Mangold, W. Glynn; Faulds, David J. (2009). “Social media: The new hybrid element of the promotion mix”. Business horizons, v. 52, n. 4, pp. 357-365. https://doi.org/10.1016/j.bushor.2009.03.002
• Massey, Joseph-Eric (2001). “Managing organizational legitimacy: Communication strategies for organizations in crisis”. International journal of business communication, v. 38, n. 2, pp. 153-182. https://doi.org/10.1177/002194360103800202
• Mazzei, Lisa A.; Jackson, Alecia Y. (2012). “Complicating voice in a refusal to ‘Let participants speak for themselves’”. Qualitative inquiry, v. 18, n. 9, pp. 745-751. https://doi.org/10.1177/1077800412453017
• Menon, Satya; Kahn, Barbara E. (2003). “Corporate sponsorships of philanthropic activities: When do they impact perception of sponsor brand?”. Journal of consumer psychology, v. 13, n. 3, pp. 316-327. https://doi.org/10.1207/S15327663JCP1303_12
• Monfort, Abel; Villagra, Nuria (2016). “Corporate social responsibility and corporate foundations in building responsible brands”. El profesional de la informacion, v. 25, n. 5, pp. 767-777. https://doi.org/10.3145/epi.2016.sep.07
• Morsing, Mette; Schultz, Majken (2006). “Corporate social responsibility communication: Stakeholder information, response and involvement strategies”. Business ethics: A European review, v. 15, n. 4, pp. 323-338. https://doi.org/10.1111/j.1467-8608.2006.00460.x
• Morsing, Mette; Schultz, Majken; Nielsen, Kasper-Ulf (2008). “The ‘Catch 22’ of communicating CSR: Findings from a Danish study”. Journal of marketing communications, v. 14, n. 2, pp. 97-111. https://doi.org/10.1080/13527260701856608
• Pavlíček, Antonín; Doucek, Petr (2015). “Corporate social responsibility in social media environment”. In: Khalil, Ismail; Neuhold, Erich; Tjoa, A. Min; Xu, Li-Da; You, Ilsun (eds.). Information and communication technology. ICT-EurAsia 2015. Lecture notes in computer science: Springer. pp. 323-332. ISBN: 3319243144 https://doi.org/10.1007/978-3-319-24315-3_33
• Peloza, John; Shang, Jingzhi (2011). “How can corporate social responsibility activities create value for stakeholders? A systematic review”. Journal of the Academy of Marketing Science, v. 39, n. 1, pp. 117-135. https://doi.org/10.1007/s11747-010-0213-6
• Pérez, Andrea; López-Gutiérrez, Carlos (2017). “An empirical analysis of the relationship between the information quality of CSR reporting and reputation among publicly traded companies in Spain”. Academia. Revista latinoamericana de administración, v. 30, n. 1, pp. 87-107. https://doi.org/10.1108/ARLA-02-2016-0036
• Porter, Michael E.; Kramer, Mark R. (2006). “Strategy & society: The link between competitive advantage and corporate social responsibility”. Harvard business review, v. 84, n. 12, pp. 78-92. https://hbr.org/2006/12/strategy-and-society-the-link-between-competitive-advantage-and-corporate-social-responsibility
• Roberts, Robin W. (1992). “Determinants of corporate social responsibility disclosure: An application of stakeholder theory”. Accounting, organizations and society, v. 17, n. 6, pp. 595-612. https://doi.org/10.1016/0361-3682(92)90015-K
• Roca, Laurence-Clément; Searcy, Cory (2012). “An analysis of indicators disclosed in corporate sustainability reports”. Journal of cleaner production, v. 20, n. 1, pp. 103-118. https://doi.org/10.1016/j.jclepro.2011.08.002
• Rodríguez, Linda C.; LeMaster, Jane (2007). “Voluntary corporate social responsibility disclosure: SEC ‘CSR Seal of approval’”. Business & society, v. 46, n. 3, pp. 370-384. https://doi.org/10.1177/0007650306297944
• Sandín, María-Paz (2003). Investigación cualitativa en educación. Fundamentos y tradiciones. Madrid: McGraw Hill. ISBN: 84 481 3779 5
• Saxton, Gregory D.; Gómez, Lina; Ngoh, Zed; Lin, Yi-Pin; Dietrich, Sarah (2019). “Do CSR messages resonate? Examining public reactions to firms’ CSR efforts on social media”. Journal of business ethics, v. 155, n. 2, pp. 359-377. https://doi.org/10.1007/s10551-017-3464-z
• Scherer, Andreas-Georg; Palazzo, Guido (2007). “Toward a political conception of corporate responsibility: Business and society seen from a Habermasian perspective”. Academy of management review, v. 32, n. 4, pp. 1096-1120. https://doi.org/10.5465/amr.2007.26585837
• Schlegelmilch, Bodo B.; Pollach, Irene (2005). “The perils and opportunities of communicating corporate ethics”. Journal of marketing management, v. 21, n. 3-4, pp. 267-290. https://doi.org/10.1362/0267257053779154
• Sen, Sankar; Bhattacharya, Chitra-Bhanu (2001). “Does doing good always lead to doing better? Consumer reactions to corporate social responsibility”. Journal of marketing research, v. 38, n. 2, pp. 225-243. https://doi.org/10.1509/jmkr.38.2.225.18838
• Smith, Brian G.; Place, Katie R. (2013). “Integrating power? Evaluating public relations influence in an integrated communication structure”. Journal of public relations research, v. 25, n. 2, pp. 168-187. https://doi.org/10.1080/1062726X.2013.758585
• Snider, Jamie; Hill, Ronald-Paul; Martin, Diane (2003). “Corporate social responsibility in the 21st century: A view from the world’s most successful firms”. Journal of business ethics, v. 48, n. 2, pp. 175-187. https://doi.org/10.1023/B:BUSI.0000004606.29523.db
• Stohl, Cynthia; Etter, Michael; Banghart, Scott; Woo, DaJung (2017). “Social media policies: Implications for contemporary notions of corporate social responsibility”. Journal of business ethics, v. 142, n. 3, pp. 413-436. https://doi.org/10.1007/s10551-015-2743-9
• Suárez-Rico, Yuli-Marcela; Gómez-Villegas, Mauricio; García-Benau, María-Antonia (2018). “Exploring Twitter for CSR disclosure: Influence of CEO and firm characteristics in Latin American companies”. Sustainability, v. 10, n. 8, art. 2617. https://doi.org/10.3390/su10082617
• Suchman, Mark C. (1995). “Managing legitimacy: Strategic and institutional approaches”. Academy of management review, v. 20, n. 3, pp. 571-610. https://doi.org/10.2307/258788
• Tagesson, Torbjörn; Blank, Veronica; Broberg, Pernilla; Collin, Sven-Olof (2009). “What explains the extent and content of social and environmental disclosures on corporate websites: A study of social and environmental reporting in Swedish listed corporations”. Corporate social responsibility and environmental management, v. 16, n. 6, pp. 352-364. https://doi.org/10.1002/csr.194
• Twitter (n.d.). “How to like a Tweet or moment”. Help center. https://help.twitter.com/en/using-twitter/liking-tweets-and-moments
• Unerman, Jeffrey (2008). “Strategic reputation risk management and corporate social responsibility reporting”. Accounting, auditing & accountability journal, v. 21, n. 3, pp. 362-364. https://doi.org/10.1108/09513570810863941
• Waddock, Sandra; Goggins, Bradley K. (2011). “The paradoxes of communicating corporate social responsibility”. In: Ihlen, Øyvind; Bartlett, Jennifer L.; May, Steve (eds.). The handbook of communication and corporate social responsibility. Chichester (UK): Wiley-Blackwell, pp. 23-43. ISBN: 978 1 444 33634 4 https://doi.org/10.1002/9781118083246.ch2
• Watkins, Brandi; Lewis, Regina (2014). “Initiating dialogue on social media: An investigation of athletes’ use of dialogic principles and structural features of Twitter”. Public relations review, v. 40, n. 5, pp. 853-855. https://doi.org/10.1016/j.pubrev.2014.08.001
• Weinberg, Bruce D.; Pehlivan, Ekin (2011). “Social spending: Managing the social media mix”. Business horizons, v. 54, n. 3, pp. 275-282. https://doi.org/10.1016/j.bushor.2011.01.008
• Whelan, Glen; Moon, Jeremy; Grant, Bettina (2013). “Corporations and citizenship arenas in the age of social media”. Journal of business ethics, v. 118, n. 4, pp. 777-790. http://doi.org/10.1007/s10551-013-1960-3
• Zimmerman, Monica A.; Zeitz, Gerald J. (2002). “Beyond survival: Achieving new venture growth by building legitimacy”. Academy of management review, v. 27, n. 3, pp. 414-431. https://doi.org/10.2307/4134387