Comparison of metaheuristics for workforce distribution in multi-skill call centres
- Millán-Ruiz, D.
- Hidalgo, J.I.
- Díaz, J.
Proceedings:
ICEC 2010 - Proceedings of the International Conference on Evolutionary Computation
ISBN: 9789898425317
Year of publication: 2010
Pages: 352-357
Type: Conference paper