Invertir la clase con estudiantes universitarios para mejorar las destrezas productivas y receptivas

  1. Cristina Calle Martínez
Revista:
Tejuelo: Didáctica de la Lengua y la Literatura. Educación

ISSN: 1988-8430

Año de publicación: 2020

Título del ejemplar: Monográfico "Interfaces in language teaching"

Número: 31

Páginas: 77-96

Tipo: Artículo

DOI: 10.17398/1988-8430.31.77 DIALNET GOOGLE SCHOLAR lock_openDehesa editor

Otras publicaciones en: Tejuelo: Didáctica de la Lengua y la Literatura. Educación

Resumen

Este estudio examina la capacidad de los estudiantes de Turismo para abordar las quejas de clientes utilizando el enfoque de aula invertida combinado con la implementación del programa en línea VoiceThread. El estudio se llevó a cabo con un grupo de 49 estudiantes ILE en el Grado de Turismo en la Universidad Complutense de Madrid. El estudio se llevó a cabo en 3 fases: (1) a los estudiantes se les proporcionó material en Campus Virtual con expresiones útiles relacionadas con las quejas de clientes, que los estudiantes debían consultar antes de la siguiente clase. (2) En el laboratorio de idiomas, los estudiantes debían escuchar una queja de un cliente y darle una respuesta satisfactoria mediante grabación de su propia voz. (3) Para recabar información sobre la opinión que tenían de esta actividad experimental, a los estudiantes se les pidió que cumplimentaran un cuestionario Google. En general, los resultados del estudio han demostrado el impacto positivo de este método en el proceso de enseñanza/aprendizaje en las clases de ILE para los estudiantes de turismo, contribuyendo a su motivación y al desarrollo de sus habilidades profesionales.

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Fuente de los datos: Dialnet