Do young citizens’ expectations shape engagement activation with the public sector? Proposing a model to link expectations, engagement and tangible growth

  1. Paloma Piqueiras Conlledo 1
  1. 1 Universidad Complutense de Madrid
    info

    Universidad Complutense de Madrid

    Madrid, España

    ROR 02p0gd045

Revista:
Comunicación y sociedad = Communication & Society

ISSN: 2386-7876

Año de publicación: 2017

Volumen: 30

Número: 3

Páginas: 201-214

Tipo: Artículo

DOI: 10.15581/003.30.35779 DIALNET GOOGLE SCHOLAR lock_openAcceso abierto editor

Otras publicaciones en: Comunicación y sociedad = Communication & Society

Resumen

There is growing literature documenting the positive outcomes of engagement arising from the direct involvement of citizens in administrative processes. However, little has been done assessing the impact that engagement has on economic and social growth. Building on theory of intangible assets as applied to the public sector, this paper focuses on the relationship between expectations, engagement (as an indicator of intangible value), and tangible growth, and suggests a model for exploring the global impact of citizen engagement through international comparisons between Northern and Southern European countries. The specific target is young citizens. Data from the World Bank are used for valuable indicators on economic and social growth at the macro level of countries and data from the European Social Survey are used to elaborate indicators of the intangible value of engagement.

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Información de financiación

This research has been conducted with funds for the Instituto Nacional de Administración Pública (INAP), project titled La comunicación de la Administración Pública: La generación de bienes intangibles para recuperar la confianza ciudadana. Análisis crítico de casos prácticos, Programa de Fomento de la Investigación, 2016-2017.

Financiadores

  • Instituto Nacional de Administración Pública

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