Análisis de los componentes del bien intangible Compromiso Ciudadano en el sector público

  1. Paloma Piqueiras Conlledo 1
  1. 1 Universidad Complutense de Madrid
    info

    Universidad Complutense de Madrid

    Madrid, España

    ROR 02p0gd045

Revue:
Doxa Comunicación: revista interdisciplinar de estudios de comunicación y ciencias sociales

ISSN: 1696-019X

Année de publication: 2020

Número: 30

Pages: 79-106

Type: Article

DOI: 10.31921/DOXACOM.N30A4 DIALNET GOOGLE SCHOLAR lock_openAccès ouvert editor

D'autres publications dans: Doxa Comunicación: revista interdisciplinar de estudios de comunicación y ciencias sociales

Objectifs de Développement Durable

Résumé

Since the economic crisis of 2008, the public administration has shown increasing interest in establishing relations of trust with its citizens. Consequently, the concept of Citizen Engagement has become a recurrent object of study for academics who have praised the virtues of public participation and collective deliberation as a fundamental component of a responsible democracy (Carpini et al., 2004; Dahlgren, 2005; Carpini, 2009). However, investigations devoted to the definition of citizen engagement are rare, and only a few studies have tried to explain its components and how it can be activated. This article has three objectives, which are as follows: 1) to identify specific attitudes and behaviours that express engagement; 2) to explore and identify the factors of citizen engagement; 3) to develop a set of suggestions to improve its management. In order to achieve the stated aims, a theoretical study of the concept has been carried out, followed by a factor analysis. Data has been obtained from European surveys of 2013 and refer to 27 countries on the continent. Finally, the article provides suggestions to institutions in order for them to establish relationships with their audiences.

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La source de données: Dialnet