La rendición de cuentas como elemento clave en la gobernanza de los destinos turísticos

  1. Diana Gómez 1
  2. Ana Muñoz 2
  3. María Carmen Lafuente 1
  1. 1 Universidad Nebrija
    info

    Universidad Nebrija

    Madrid, España

    ROR https://ror.org/03tzyrt94

  2. 2 Universidad Rey Juan Carlos
    info

    Universidad Rey Juan Carlos

    Madrid, España

    ROR https://ror.org/01v5cv687

Journal:
Pasos: Revista de Turismo y Patrimonio Cultural

ISSN: 1695-7121

Year of publication: 2016

Issue Title: Public action and tourism policy

Volume: 14

Issue: 3

Pages: 659-673

Type: Article

DOI: 10.25145/J.PASOS.2016.14.043 DIALNET GOOGLE SCHOLAR lock_openRIULL editor

More publications in: Pasos: Revista de Turismo y Patrimonio Cultural

Abstract

Accountability is considered a critical aspect to successful governance processes, however, there are hardly any studies that have analyzed this element in the field of tourist destinations. This paper’s main purpose is to highlight the importance of accountability through the need shown by the citizens that the municipal public administration (MPA) is held accountable and the sustainability report usefulness in the tourist destinations. In order to achieve these objectives, we reviewed existing specialist literature and then proceeded with a survey of Spanish tourist destination stakeholders. The survey sample size was 11,251 individuals, with a final response rate of 1,027, representing a sampling error of ± 2.91% for a confidence level of 95%. The results of the investigation show how residents in tourist destinations have a crucial need for their MPAs to be accountable, especially on the economic front. These findings stand out, not only for their relevance in the field of tourism planning and management, but also for the important implications for public officials.

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Data source: Dialnet