La gestión del riesgo en los destinos turísticos como servicio público

Laburpena

The Covid-19 pandemic has transformed the world in general, and tourism in particular. In this unfamiliar and puzzling situation, tourist destinations have made great efforts to integrate risk management into tourism planning. In this new framework, public-private collaboration has proven essential to face the virus and its consequences. Public and private actors in tourist destinations are managing risk in a VUCA environment, characterized by increasingly marked volatility, uncertainty, complexity and ambiguity. It is found that Covid-19 has led to the development of a series of plans and measures for prevention, containment, mitigation and information and diffusion to the population and tourists. But this has not only been seen in the competent administrations in the matter, it has also been seen in the tourism sector, which has adapted its establishments with material to prevent the spread of the virus and has rigorously followed a series of action protocols to develop the tourist activity safely. This communication addresses risk management in tourist destinations, understood as a service to population and tourists.