"Smart tourism experiences"conceptualización, aspectos clave y agenda de investigación

  1. Femenia Serra, Francisco 1
  2. Neuhofer, Barbara 1
  1. 1 Salzburg University of Applied Sciences
    info

    Salzburg University of Applied Sciences

    Salzburgo, Austria

    ROR https://ror.org/0072dxg89

Revista:
Investigaciones Regionales = Journal of Regional Research

ISSN: 1695-7253,  2340-2717

Año de publicación: 2018

Título del ejemplar: Tourism competitiveness in the digital economy

Número: 42

Páginas: 129-150

Tipo: Artículo

DIALNET GOOGLE SCHOLAR lock_openDialnet editor

Otras publicaciones en: Investigaciones Regionales = Journal of Regional Research

Resumen

El llamado «turismo inteligente» ha ganado relevancia impulsado por la revolución que han supuesto la última generación de tecnologías de la información y la comunicación, convirtiéndose rápidamente en una destacada corriente de investigación. El concepto ha permeado gobiernos y ámbito empresarial y su consolidación ha ido acompañada del desarrollo de dispositivos, servicios e incluso destinos turísticos inteligentes. No obstante, “la experiencia turística”, como mayor preocupación y motor de desarrollo del turismo inteligente, ha recibido relativamente escasa atención en el discurso “Smart”. Dentro del mismo, los destinos turísticos inteligentes son entendidos como un nuevo ecosistema, basado en un espacio geográfico determinado, que facilita la co-creación de experiencias turísticas inteligentes. A pesar de ello, no existe hasta el momento una definición clara de lo que supone una experiencia inteligente, ni tampoco de sus dimensiones. Partiendo de esta realidad, el presente trabajo tiene como objetivo llevar a cabo una discusión sobre los constructos teóricos precedentes de la experiencia turística inteligente (“smart tourism experience”), a saber: a) las experiencias mejoradas tecnológicamente, y b) los destinos inteligentes, con el fin de desarrollar una conceptualización holística de la misma. Asimismo, se propone un modelo conceptual para la experiencia inteligente y una agenda de investigación futura. A través de la nueva conceptualización ofrecida y la ejemplificación de la misma a través de casos reales, el presente trabajo contribuye a los fundamentos teóricos del turismo inteligente y de las experiencias turísticas.

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Información de financiación

Research carried out within the project «Analysis of planning processes applied to smart cities and smart tourism destinations. Balance and methodological proposal for tourist spaces: Smart Tourism Planning» (CSO2017-82592-R) under the Spanish National R&D&I Plan funded by the Ministry of Economy, Industry and Competitiveness.

Financiadores

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