Revisión sistemática descriptiva de los métodos empleados para investigar la confianza ciudadana en la coproducción de servicios públicos

  1. Homont, Louis Pierre Philippe 1
  1. 1 Universidad Complutense de Madrid
    info

    Universidad Complutense de Madrid

    Madrid, España

    ROR 02p0gd045

Zeitschrift:
Comunicación & métodos

ISSN: 2659-9538

Datum der Publikation: 2021

Titel der Ausgabe: Methods for investigating communication

Ausgabe: 3

Nummer: 2

Seiten: 63-77

Art: Artikel

DOI: 10.35951/V3I2.122 DIALNET GOOGLE SCHOLAR lock_openOpen Access editor

Andere Publikationen in: Comunicación & métodos

Zusammenfassung

From a methodological approach, the current paper focuses on the explanation of the lack of consensus about the ambivalent relationship between citizen trust and public services co-production. Through a descriptive systematic review of literature that treats citizen trust as a cause and a consequence of public services co-production, this paper pretended to know the methods employed by research to examine the mentioned relationship, to analyze whether some methods are linked to specific results or not and to identify the opportunities and limitations that each method presents. Based on the findings, it has been observed that there is no significative relationship between employed methods and the results achieved by the reviewed literature. Nevertheless, the current literature review allowed to propose some recommendations for future research, such as the combination of quantitative and qualitative methods, as well as the use of neurosciences-related techniques, to analyze this complex relationship.

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