Decision-Making Model For Designing Telecom Products/Services Based On Customer Preferences And Non-Preferences

Cid-López, Andrés; Hornos, Miguel J.; Carrasco, Ramón Alberto; Herrera-Viedma, Enrique

doi:10.3846/TEDE.2022.17734

Decision-Making Model For Designing Telecom Products/Services Based On Customer Preferences And Non-Preferences

Cid-López, Andrés ⁴
Hornos, Miguel J. ²
Carrasco, Ramón Alberto ¹
Herrera-Viedma, Enrique ³

1 Department of Business Management and Marketing, Complutense University of Madrid, Madrid, Spain
2 Department of Software Engineering, University of Granada, Granada, Spain
3 Andalusian Research Institute in Data Science and Computational Intelligence, University of Granada, Granada, Spain; Department of Electrical and Computer Engineering, King Abdulaziz University, Jeddah, Saudi Arabia
4 National Telecommunications Corporation – Public Company, CNT EP, Quito, Ecuador

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Revista:

Technological and Economic Development of Economy

ISSN: 2029-4913, 2029-4921

Año de publicación: 2022

Volumen: 28

Número: 6

Páginas: 1818-1853

Tipo: Artículo

DOI: 10.3846/TEDE.2022.17734 GOOGLE SCHOLAR Acceso abierto editor

Otras publicaciones en: Technological and Economic Development of Economy

Resumen

While football is a billionaire spectacle, the figure of the referee mainly presents an amateur career and a notorious diversity among the different national and regional federations. In this article, we analyse which variables determine the lifespan of the referee’s career in Madrid. We apply survival analysis toa dataset of 2,978 registered referees provided by the Real Federation de Fútbol de Madrid (RFFM). The results show relevant conclusions like the different career paths of men and women, the incidence of belonging to each of the three branch offices, the effect of being a ‘talent’, which are the category levels where men and women mainly drop, the relevance of starting on an earlier age and the positive effect of having been born in Madrid for men. They all constitute remarkable insights to be considered when establishing recruitment policies, training and development and support for young and active referees.

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