La voz del paciente como dato para la evaluación del bienestar y de la calidad asistencial

Abstract

Mental health is essential for wellbeing and for having a full life; actually, wellbeing is a nuclear element to define health according to the World Health Organization (WHO), where wellbeing seems to be a kind of ideal state, a sort of objective to achieve so that a person could be considered as healthy. Nevertheless, we could wonder: Is there a unique wellbeing?, could we consider there exist a universal goal situation, called wellbeing? The importance of the WHO definition of health lies on the inclussion of the term wellbeing and, therefore, to emphasize. It was probably this higher protagonism of wellbeing and what it means what has motivated the evolution towards a patient-centered health attention and value-based attention, where the patient-reported outcomes measures and the patient-reported experience measurement are key metrics to assess quality of care. Both measurements gather information about patient views and both of them allow us to asses not only quality of care but also the impact of illness and treatments in our patient’s daily life. They provide us “to hear our patient’s voice” throught clinical data.