Programa de formación en comunicación a vendedores de un mercadoEstudio de un caso de afasia con agramatismo

  1. Estíbaliz Terradillos 1
  2. Teresa Simón 1
  3. Ramón López-Higes 1
  1. 1 Universidad Complutense de Madrid
    info

    Universidad Complutense de Madrid

    Madrid, España

    ROR 02p0gd045

Revista:
Revista de Investigación en Logopedia

ISSN: 2174-5218

Año de publicación: 2023

Volumen: 13

Número: 2

Páginas: 34-53

Tipo: Artículo

DIALNET GOOGLE SCHOLAR lock_openDialnet editor

Otras publicaciones en: Revista de Investigación en Logopedia

Resumen

La competencia comunicativa del interlocutor puede influir en la participación social de la persona con afasia (PCA). Este estudio analiza los efectos de un programa de formación en interlocutores desconocidos de una PCA dentro de un entorno natural, mediante un enfoque basado en la interacción. Se grabó en video a una PCA agramática en seis situaciones de compra dentro de un mercado, antes y después de una formación proporcionada a tres vendedores voluntarios (I1, I2 e I3) sin conocimientos previos de afasia. Mediante análisis conversacional, se identificaron 9 conductas comunicativas en los interlocutores y se puntuaron las interacciones con escalas funcionales. Existe una estructura conversacional típica, pero con variaciones individuales y entre interacciones, dependientes del contexto. Tras la formación, se aprecian cambios cualitativos en la frecuencia de uso de estrategias no verbales en todos los vendedores. Asimismo, I2 e I3 incorporaron la estrategia de retoma y las facilitaciones semánticas, respectivamente. Los resultados también muestran diferencias significativas en la competencia comunicativa de los vendedores, de manera general e individual. Igualmente, la PCA mejora el nivel de participación conversacional tanto en los actos interaccionales como transaccionales, iniciando nuevos temas en las tres interacciones. Este tipo de intervención requiere tiempo, conocimientos del contexto y organización para llevarse a cabo. El análisis de las interacciones con personas desconocidas durante la actividad de la compra puede orientar a los logopedas sobre los aspectos relevantes de la intervención dirigida a apoyar la participación social de sus pacientes con afasia.

Referencias bibliográficas

  • Almagro, Y., Sánchez-Casas, R. M., & García-Albea, J. E. (2005). Agrammatism and its symptoms. Revista de neurolo¬gía, 40(6), 369-380. https://doi.org/10.33588/rn.4006.2004408
  • Anglade, C., Le Dorze, G., & Croteau, C. (2019). Service encounter interactions of people living with moderate-to-severe post-stroke aphasia in their community. Aphasiology, 33(9), 1061-1082. https://doi.org/10.1080/02687038.2018.1532068
  • Anglade, C., Le Dorze, G., & Croteau, C. (2021). How clerks understand the requests of people living with aphasia in service encounters. Clinical Linguistics & Phonetics, 35(1), 84-99. https://doi.org/10.1080/02699206.2020.1745894
  • Ashaie, S. A., Hurwitz, R., y Cherney, L. R. (2019). Depression and subthreshold depression in stroke-related aphasia. Archives of Physical Medicine and Rehabilitation, 100 (7), 1294-1299. https://doi.org/10.1016/j.apmr.2019.01.024
  • Beckley, F., Best, W., & Beeke, S. (2017). Delivering communication strategy training for people with aphasia: what is current clinical practice?. International Journal of Language & Communication Disorders, 52(2), 197-213. https://doi.org/10.1111/1460-6984.12265
  • Beeke, S., Beckley, F., Johnson, F., Heilemann, C., Edwards, S., Maxim, J., & Best, W. (2015). Conversation focused aphasia therapy: investigating the adoption of strategies by people with agrammatism. Aphasiology, 29(3), 355-377. https://doi.org/10.1080/02687038.2014.881459
  • Beeke, S., Sirman, N., Beckley, F., Maxim, J., Edwards, S., Swinburn, K., & Best, W. (2013). Better Conversations with Aphasia: An e-Learning Resource. Available at: https://extend.ucl.ac.uk/
  • Beeke, S., Wilkinson, R., & Maxim, J. (2007). Grammar without sentence structure: A conversation analytic investigation of agrammatism. Aphasiology, 21(3-4), 256-282. https://doi.org/10.1080/02687030600911344
  • Best, W., Maxim, J., Heilemann, C., Beckley, F., Johnson, F., Edwards, S. I., Howard, D., & Beeke, S. (2016). Conversa¬tion therapy with people with aphasia and conversation partners using video feedback: A group and case series inves¬tigation of changes in interaction. Frontiers in Human Neuroscience, 10, 562. https://doi.org/10.3389/fnhum.2016.00562
  • Carroll, C., Guinan, N., Kinneen, L., Mulheir, D., Loughnane, H., Joyce, O., … & Lyons, R. (2018). Social participation for people with communication disability in coffee shops and restaurants is a human right. International Journal of Speech-Language Pathology, 20(1), 59-62. https://doi.org/10.1080/17549507.2018.1397748
  • Caute, A., Dipper, L., & Roper, A. (2021). The City Gesture Checklist: The development of a novel gesture assessment. International Journal of Language & Communication Disorders, 56(1), 20-35. https://doi.org/10.1111/1460-6984.12579
  • Clough, S., & Gordon, J. K. (2020). Fluent or non fluent? Part A. Underlying contributors to categorical classifications of fluency in aphasia. Aphasiology, 34(5), 515-539. https://doi.org/10.1080/02687038.2020.1727709
  • Cruice, M., Blom Johansson, M., Isaksen, J., & Horton, S. (2018). Reporting interventions in communication partner training: a critical review and narrative synthesis of the literature. Aphasiology, 32(10), 1135-1166. https://doi.org/10.1080/02687038.2018.1482406
  • Cunningham, R., & Ward, C. (2003). Evaluation of a training programme to facilitate conversation between people with aphasia and their partners. Aphasiology, 17(8), 687-707. https://doi.org/10.1080/02687030344000184
  • Dalemans, R. J., De Witte, L. P., Beurskens, A. J., Van Den Heuvel, W. J., & Wade, D. T. (2010). An investigation into the social participation of stroke survivors with aphasia. Disability and Rehabilitation, 32(20), 1678-1685. https://doi.org/10.3109/09638281003649938
  • Doedens, W. J., & Meteyard, L. (2022). What is functional communication? A theoretical framework for real-world communication applied to aphasia rehabilitation. Neuropsychology Review, 32(4), 937-973. https://doi.org/10.1007/s11065-021-09531-2
  • Ferguson, A. (1994). The influence of aphasia, familiarity and activity on conversational repair. Aphasiology, 8(2), 143-157. https://doi.org/10.1080/02687039408248647
  • Finch, E., Cameron, A., Fleming, J., Lethlean, J., Hudson, K., & McPhail, S. (2017). Does communication partner training improve the conversation skills of speech-language pathology students when interacting with people with aphasia?. Journal of Communication Disorders, 68, 1-9. https://doi.org/10.1016/j.jcomdis.2017.05.004
  • Flynn, L., Cumberland, A., & Marshall, L. (2009). Public knowledge about aphasia: A survey with comparative data. Aphasiology, 23(3), 393-401. https://doi.org/10.1080/02687030701828942
  • Forero, L. V., Bernal, M. P., Aguilar, O., y Quique, Y. M. (2023). Tratamiento de la afasia en hispanohablantes. Revista de Investigación en Logopedia 13(1), e81535. https://dx.doi.org/10.5209/rlog.81535
  • Gallardo Paúls, B. (2004). La transcripción del lenguaje afásico En B. Gallardo y M. Veyrat (Eds), Estudios de Lingüísti¬ca clínica, II: Lingüística y patología (pp. 83- 115). Servei de Publicacions de la Universitat de València. https://rode¬ric.uv.es/handle/10550/30824
  • Gallardo, B. (2007). Pragmática para logopedas. Servicio Publicaciones UCA.
  • Gallardo, B. (2009). Valoración del componente pragmático a partir de datos orales. Revista de Neurología, 48(2), 57-61. https://doi.org/10.33588/rn.48S02.2008736
  • Gallardo, B., & Moreno, V. (2005). Afasia no fluente. Materiales y análisis pragmático (volumen 2 del Corpus PerLA). Universitat de Valencia. https://www.uv.es/perla/GallardoyMOrenoVol2.AfNoFluente.pdf
  • Goldblum, G., & Alant, E. (2009). Sales assistants serving customers with traumatic brain injury. Aphasiology, 23(1), 87-109. https://doi.org/10.1080/02687030802024094
  • Goodglass, H., Kaplan, E., & Barresi, B. (2000). Boston diagnostic aphasia examination (3rd ed.). Lippincott Williams & Wilkins.
  • Goodwin, C. (2003). Conversational frameworks for the accomplishment of meaning in aphasia. En C. Goodwin (Ed.), Conversation and Brain Damage (pp. 90–116). Oxford University Press.
  • Hammel, J., Jones, R., Gossett, A., & Morgan, E. (2006). Examining barriers and supports to community living and par¬ticipation after a stroke from a participatory action research approach. Topics in Stroke Rehabilitation, 13(3), 43-58. https://doi.org/10.1310/5X2G-V1Y1-TBK7-Q27E
  • Hickey, E., & Rondeau, G. (2005). Social validation in aphasiology: Does judges’ knowledge of aphasiology matter?. Aphasiology, 19(3-5), 389-398. https://doi.org/10.1080/02687030444000831
  • Hilari, K., Needle, J. J., & Harrison, K. L. (2012). What are the important factors in health-related quality of life for people with aphasia? A systematic review. Archives of Physical Medicine and Rehabilitation, 93(1), 86-95. https://doi.org/10.1016/j.apmr.2011.05.028
  • Holland, A. L., Halper, A. S., & Cherney, L. R. (2010). Tell me your story: Analysis of script topics selected by persons with aphasia. American Journal of Speech-Language Pathology, 19, 198-203. https://doi.org/10.1044/1058-0360(2010/09-0095)
  • Howe, T. J., Worrall, L. E., & Hickson, L. M. (2004). What is an aphasia-friendly environment?. Aphasiology, 18(11), 1015-1037. https://doi.org/10.1080/02687030444000499
  • Howe, T. J., Worrall, L. E., & Hickson, L. M. (2008). Observing people with aphasia: Environmental factors that influen¬ce their community participation. Aphasiology, 22(6), 618-643. https://doi.org/10.1080/02687030701536024
  • Johnson, F. M., Best, W., Beckley, F. C., Maxim, J., & Beeke, S. (2017). Identifying mechanisms of change in a conver¬sation therapy for aphasia using behaviour change theory and qualitative methods. International journal of language & communication disorders, 52(3), 374-387. https://doi.org/10.1111/1460-6984.12279
  • Kagan, A. (1998). Supported conversation for adults with aphasia: methods and resources for training conversation part¬ners. Aphasiology, 12(9), 816–830. https://doi.org/10.1080/02687039808249575
  • Kagan, A., Black, S., Duchan, J., Simmons-Mackie, N., & Square, P. (2001). Training volunteers as conversation partners using “supported conversation for adults with aphasia” (SCA): A controlled trial. Journal of Speech, Language, and & Hearing Research, 44(3), 624-638. https://doi.org/10.1044/1092-4388(2001/051)
  • Kagan, A., Simmons-Mackie, N., & Shumway, E. (2018). Revised rating anchors and scoring procedures for measure of skill and measure of participation in conversation between adults with aphasia and their conversation partners. Apha¬sia Institute. https://aphasia-institute.s3.amazonaws.com/uploads/2021/03/VF-MSC-MPC.pdf
  • Kagan, A., Winchel, J., Black, S., Duchan, J., Simmons-Mackie, N., & Square, P. (2004). A set of observational measures for rating support and participation in conversation between adults with aphasia and their conversation partners. To¬pics in Stroke Rehabilitation, 11(1), 67-83. https://doi.org/10.1310/CL3V-A94A-DE5C-CVBE
  • Kaye, R. C., & Cherney, L. R. (2016). Script templates: A practical approach to script training in aphasia. Topics in Lan¬guage Disorders, 36(2), 136-153. https://doi.org/10.1097/TLD.0000000000000086
  • Kitzinger, C. (2013). Repair. In J. Sidnell, & T. Stivers (Eds.), The handbook of conversation analysis (pp. 229-256). Wiley-Blackwell.
  • Krummheuer, A. L., Klippi, A., Raudaskoski, P. L., & Samuelsson, C. (2016). Participating with limited communication means: Conversation analytical perspectives on the interactional management of participation structures. Clinical Linguistics & Phonetics, 30(10), 721-729. https://doi.org/10.1080/02699206.2016.1225124
  • Laakso, M., & Godt, S. (2016). Recipient participation in conversations involving participants with fluent or non-fluent aphasia. Clinical Linguistics and Phonetics, 30(10), 770–789. https://doi.org/10.1080/02699206.2016.1221997
  • Landis, J. R., & Koch, G. G. (1977). The Measurement of Observer Agreement for Categorical Data. Biometrics, 33(1), 159–174. https://doi.org/10.2307/2529310
  • Le Dorze, G., Salois-Bellerose, É., Alepins, M., Croteau, C., & Hallé, M. C. (2014). A description of the personal and environmental determinants of participation several years post-stroke according to the views of people who have aphasia. Aphasiology, 28(4), 421-439. https://doi.org/10.1080/02687038.2013.869305
  • McCann, C., Tunnicliffe, K., & Anderson, R. (2013). Public awareness of aphasia in New Zealand. Aphasiology, 27(5), 568-580. https://doi.org/10.1080/02687038.2012.740553
  • McVicker, S., Parr, S., Pound, C., & Duchan, J. (2009). The Communication Partner Scheme: A project to develop long-term, low-cost access to conversation for people living with aphasia. Aphasiology, 23(1), 52-71. https://doi.org/10.1080/02687030701688783
  • Parr, S. (2007). Living with severe aphasia: Tracking social exclusion. Aphasiology, 21(1), 98-123. https://doi.org/10.1080/02687030600798337
  • Power, E., Falkenberg, K., Elbourn, E., Attard, M. C., & Togher, L. (2021). The test–retest reliability of the Aphasia Atti¬tudes, Strategies and Knowledge (AASK) survey with student health professionals. Aphasiology, 35(9), 1190-1206. https://doi.org/10.1080/02687038.2020.1787943
  • Rautakoski, P. (2011). Training total communication. Aphasiology, 25(3), 344-365. https://doi.org/10.1080/02687038.2010.530671
  • Rayner, H., & Marshall, J. (2003). Training volunteers as conversation partners for people with aphasia. International Journal of Language & Communication Disorders, 38(2), 149-164. https://doi.org/10.1080/1368282021000060308
  • Ross, K. M., Howe, T., Jenstad, L. M., & Sinden, E. (2022). Designing a group yoga class for adults with aphasia: “From the minute you walk in…it is communicatively accessible”. Aphasiology,1-20. https://doi.org/10.1080/02687038.2022.2124504
  • Ross, K., & Wertz, R. (2003). Quality of life with and without aphasia. Aphasiology, 17(4), 355-364. https://doi.org/10.1080/02687030244000716
  • Sage, K., & Terradillos, E. (2016). Terapia funcional para la persona con afasia: ¿en qué consiste?, In M. T. Martín-Ara¬goneses & R. López-Higes. (Eds.) Claves de la logopedia en el siglo XXI (pp. 231-249). UNED
  • Saldert, C., Jensen, L. R., Blom Johansson, M., & Simmons-Mackie, N. (2018). Complexity in measuring outcomes after communication partner training: alignment between goals of intervention and methods of evaluation. Aphasiology, 32(10), 1167-1193. https://doi.org/10.1080/02687038.2018.1470317
  • Schegloff, E. A. (2007). Sequence organization in interaction. A primer in conversation analysis. Cambridge University Press. https://doi.org/10.1017/CBO9780511791208
  • Schegloff, E. A., Jefferson, G., & Sacks, H. (1977). The preference for self-correction in the organization of repair in conversation. Language, 53(2), 361-382. https://doi.org/10.2307/413107
  • Sheppard, S. M., & Sebastian, R. (2021). Diagnosing and managing post-stroke aphasia. Expert review of neurotherapeu¬tics, 21(2), 221-234. https://doi.org/10.1080/14737175.2020.1855976
  • Shrubsole, K., Power, E., & Hallé, M. C. (2023). Communication partner training with familiar partners of people with aphasia: A systematic review and synthesis of barriers and facilitators to implementation. International Journal of Language & Communication Disorders, 58(2), 601-628. https://doi.org/10.1111/1460-6984.12805
  • Sidnell, J., & Stivers, T. (Eds). (2013). The Handbook of Conversation Analysis. Wiley Blackwell.
  • Simmons-Mackie, N., Raymer, A., & Cherney, L. R. (2016). Communication Partner Training in Aphasia: An Updated Systematic Review. Archives of physical medicine and rehabilitation, 97(12), 2202–2221. https://doi.org/10.1016/j.apmr.2016.03.023
  • Simmons-Mackie, N., Savage, M. C., & Worrall, L. (2014). Conversation therapy for aphasia: a qualitative review of the literature. International Journal of Language & Communication Disorders, 49(5), 511-526. https://doi.org/10.1111/1460-6984.12097
  • Teira Serrano, C. (2021). Logopedia y derecho a la comunicación. Revista de Investigación en Logopedia 11(2), e71350. https://dx.doi.org/10.5209/rlog.71350
  • Tessier, A., Croteau, C., Le Dorze, G., Power, E., & Weiss, M. (2023). Exploring the effects of a communication partner training programme for adapted transport drivers. Aphasiology, 37(2), 179-204. https://doi.org/10.1080/02687038.2021.1994916
  • Tessier, A., Power, E., & Croteau, C. (2020). Paid worker and unfamiliar partner communication training: A scoping re¬view. Journal of Communication Disorders, 83, 105951. https://doi.org/10.1016/j.jcomdis.2019.105951
  • Tuomenoksa, A., Beeke, S., & Klippi, A. (2022). People with non-fluent aphasia initiating actions in everyday conversa¬tion with familiar conversation partners: resources for participation. Aphasiology, 36(5), 575-598. https://doi.org/10.1080/02687038.2020.1852518
  • Wallace, S. J., Isaacs, M., Ali, M., & Brady, M. C. (2022). Establishing reporting standards for participant characteristics in post-stroke aphasia research: An international e-Delphi exercise and consensus meeting. Clinical Rehabilitation. https://doi.org/10.1177/02692155221131241
  • Whitworth, A., Perkins, L., & Lesser, R. (1997). Conversation analysis profile for people with aphasia. Whurr Publishers.
  • Wielaert, S. M., Berns, P., van de Sandt-Koenderman, M. W. E., Dammers, N. & Sage, K. (2017). ‘Now it is about me having to learn something ....’ Partners’ experiences with a Dutch con- versation partner training programme (PACT). Interna¬tional Journal of Language & Communication Disorders, 52(2), 143-154. https://doi.org/10.1111/1460-6984.12248
  • Wilkinson, R. (2010). Interaction-focused intervention: A conversation analytic approach to aphasia therapy. Journal of Interactional Research in Communication Disorders, 1(1), 45-68. https://doi.org/10.1558/jircd.v1i1.45
  • Wilkinson, R. (2011). Changing Interactional Behaviour: Using Conversation Analysis in Intervention Programmes for Aphasic Conversation. In C. Antaki (Ed.) Applied Conversation Analysis (pp. 32-53). Palgrave Macmillan. https://doi.org/10.1057/9780230316874_3
  • Wilkinson, R. (2014). Intervening with conversation analysis in speech and language therapy: Improving aphasic conversa¬tion. Research on Language and Social Interaction, 47(3), 219-238. https://doi.org/10.1080/08351813.2014.925659
  • Wilkinson, R. (2015). Conversation and aphasia: Advances in analysis and intervention. Aphasiology, 29(3), 257-268. https://doi.org/10.1080/02687038.2014.974138
  • Wilkinson, R., & Wielaert, S. (2012). Rehabilitation targeted at everyday communication: Can we change the talk of people with aphasia and their significant others within conversation?. Archives of Physical Medicine and Rehabilita¬tion, 93(1), S70-S76. https://doi.org/10.1016/j.apmr.2011.07.206
Fuente de los datos: Dialnet