Publicaciones en colaboración con investigadores/as de University of Amsterdam (2)

2016

  1. Trade-offs in managing commercial consumer returns for online apparel retail

    International Journal of Operations and Production Management, Vol. 36, Núm. 6, pp. 710-731

2010

  1. The case of market and system failures in services innovation

    Service Industries Journal, Vol. 30, Núm. 4, pp. 549-566