Características del conocimiento transferido como determinantes del rendimiento de los sistemas de franquicia

  1. Minguela Rata, Beatriz
  2. Rodríguez Benavides, María Concepción
  3. López Sánchez, José Ignacio
Journal:
Pecunia: revista de la Facultad de Ciencias Económicas y Empresariales

ISSN: 1699-9495

Year of publication: 2009

Issue: 8

Pages: 235-262

Type: Article

DOI: 10.18002/PEC.V0I8.681 DIALNET GOOGLE SCHOLAR lock_openDialnet editor

More publications in: Pecunia: revista de la Facultad de Ciencias Económicas y Empresariales

Abstract

In this paper the influence of tacitness and value of knowledge on the performance of franchise systems are studied. With this aim, a linear regression analysis is conducted on a sample of franchisee of different franchise chains and sectors of activity operating in Spain. In the model we added a control variable, named transformation, which representa the kind of activities carried out in the franchisee units: just commercial or transformative and commercial activities. The findings show that tacit knowledge has a negative impact on franchise systems performance, the value of knowledge affects it in a positive manner whereas the control variable is significant.

Bibliographic References

  • ALONSO PRIETO, M. (2003) La Franquicia de la 'A' a la 'Z'. Manual para el Franquiciador y el Franquiciado. Madrid: LID Editorial Empresarial.
  • AMBROSINI, V. and C. BOWMAN (2001) "Tacit Knowledge: Some Suggestions for Operationalization", Journal of Management Studies, 38, no. 6, pp. 811-829.
  • ANDERSON, E.E. (1984) "The Growth and Performance of Franchise Systems: Company versus Franchisee Ownership", Journal of Economics and Business, 36, pp. 421-431.
  • BATES, A. (2002) "What Drives Profit in Franchising", Franchising World, 34, no. 3, pp. 46-47.
  • BRADACH, J.L. (1998) Franchise Organizations. Massachusetts: Harvard Business School Press.
  • BRESMAN, H.; J. BIRKINSHAW and R. NOBEL (1999) "Knowledge Transfer in International Acquisitions", Journal of International Business Studies, 30, no. 3, pp. 439-462.
  • CARMAN, J.M. and T.A. KLEIN (1986) "Power, Property and Performance in Franchising: A Review and Integration of Theory", Research in Marketing, 8, pp. 71-130.
  • CASTROGIOVANNI, G.J.; R.T. JUSTIS and S.D. JULIAN (1993) "Franchise Failure Rates: An Assessment of Magnitude and Influencing Factors", Journal of Small Business Management, April, pp. 105-114.
  • CAVES, R.E. and W.F. MURPHY II (1976) "Franchising: Firms, Markets and Intangible Assets", Southern Economic Journal, 42, pp. 572-586.
  • CHEN, C.J. (2004) "The Effects of Knowledge Attribute, Alliance Characteristics and Absorptive Capacity on Knowledge Transfer Performance", R&D Management, 34, no. 3, pp. 311-321.
  • CONTRACTOR, F.K. and S.K. KUNDU (1998) "Modal Choice in a World of Alliances: Analyzing Organizational Forms in the International Hotel Sector", Journal of International Business Studies, 29, no. 2, pp. 325- 358.
  • COWAN, R.; L. SOETE and O. TCHERVONNAYA (2001) Knowledge Transfer and the Services Sector in the Context of the New Economy. Maastricht: MERIT - Maastricht Economic Research Institute on Innovation and Technology.
  • DARR, E.D.; L. ARGOTE and D. EPPLE (1995) "The Acquisition, Transfer and Depreciation of Knowledge in Service Organizations: Productivity in Franchises", Management Science, 41, no. 11, pp. 1750-1762.
  • DAVENPORT, T.H. and L. PRUSAK (2001) Conocimiento en Acción. Cómo las Organizaciones Manejan lo que Saben. Buenos Aires: Pearson Educación.
  • DIXON, N.M. (2001) El Conocimiento Común. Cómo Prosperan las Compañías que Comparten lo que Saben. México: Oxford University Press.
  • DYER, J.H. and K. NOBEOKA (2000) "Creating and Managing a High- Performance Knowledge Sharing Network: The Toyota Case", Strategic Management Journal, 21, pp. 345-367.
  • ELANGO, B. and V.H. FRIED (1997) "Franchising Research: A Literature Review and Synthesis", Journal of Small Business Management, July, pp. 68-81.
  • EMPSON, L. (2001) "Fear of Exploitation and Fear of Contamination: Impediments to Knowledge Transfer in Mergers between Professional Service Firms", Human Relations, 54, no. 7, pp. 839-862.
  • FENWICK, G.D. and M. STROMBOM (1998) "The Determinants of Franchisee Performance: An Empirical Investigation", International Small Business Journal, 16, no. 4, pp. 28-45.
  • FLECHOSO SIERRA, J.J. (1997) El Libro de la Franquicia. Madrid: Editorial Biblioteca Nueva.
  • FOSS, N.J. and T. PEDERSEN (2002) "Transferring Knowledge in MNC's: The Roles of Sources of Subsidiary Knowledge and Organizational Context", Journal of International Management, 8, no. 1, pp. 49-67.
  • GALUNIC, D.C. and S. RODAN (1998) "Resource Recombinations in the Firm: Knowledge Structures and the Potential for Schumpeterian Innovation", Strategic Management Journal, 19, pp. 1193-1201.
  • GARUD, R. and P.R. NAYYAR (1994) "Transformative Capacity: Continual Structuring by Intertemporal Technology Transfer", Strategic Management Journal, 15, pp. 365-385.
  • GRANT, R.M. (1996a) "Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration", Organization Science, 7, no. 4, pp. 375-387.
  • GRANT, R.M. (1996b) "Toward a Knowledge-Based Theory of the Firm", Strategic Management Journal, 17, pp. 109-122.
  • GRANT, R.M. (1997) "The Knowledge-Based View of the Firm: Implications for Management Practice", Long Range Planning, 30, nº 3, pp. 450-454.
  • GUPTA, A.K. and V. GOVINDARAJAN (2000) "Knowledge Flows within Multinational Corporations", Strategic Management Journal, 21, pp. 473-496.
  • HALL, R. and P. ANDRIANI (2002) "Managing Knowledge for Innovation", Long Range Planning, 35, pp. 29-48.
  • HART, S. and C. BANBURY (1994) "How Strategy-Making Processes Can Make a Difference", Strategic Management Journal, 15, no. 4, pp. 251-269.
  • HEDLUND, G. (1994) "A Model of Knowledge Management and the N-Form Corporation", Strategic Management Journal, 15, pp. 73-90.
  • HIPPEL, E. von (1994) "'Sticky Information' and the Locus of Problem Solving: Implications for Innovation", Management Science, 40, no. 4, pp. 429-439.
  • HOLTSHOUSE, D. (1998) "Knowledge Research Issues", California Management Review, 40, no. 3, pp. 277-280.
  • HUSTED, K. and S. MICHAILOVA (2002) "Diagnosing and Fighting Knowledge- Sharing Hostility", Organizational Dynamics, 31, no. 1, pp. 60-73.
  • KOTABE, M.; X. MARTIN and H. DOMOTO (2003) "Gaining from Vertical Partnerships: Knowledge Transfer, Relationship Duration and Supplier Performance Improvement in the U.S. and Japanese Automotive Industries", Strategic Management Journal, 24, pp. 293-316.
  • KROGH, G. von; I. NONAKA and M. ABEN (2001) "Making the Most of Your Company's Knowledge: A Strategic Framework", Long Range Planning, 34, pp. 421-439.
  • LUBIT, R. (2001) "Tacit Knowledge and Knowledge Management: The Keys to Sustainable Competitive Advantage", Organizational Dynamics, 29, no. 4, pp. 164-178.
  • MALERBA, F. and L. ORSENIGO (2000) "Knowledge, Innovative Activities and Industrial Evolution", Industrial and Corporate Change, 9, no. 2, pp. 289-314.
  • MARTIN, R.E. (1988) "Franchising and Risk Management", The American Economic Review, 78, no. 5, pp. 954-968.
  • MARTIN, R.E. and R.T. JUSTIS (1993) "Franchising, Liquidity Constraints and Entry", Applied Economics, 25, pp. 1269-1277.
  • NIELSEN, B.B. (2001) "The Role of Knowledge Embeddedness in the Process of Creation of Synergies in International Strategic Alliances", Working Paper, no. 7. Copenhagen Business School.
  • NONAKA, I. (1991) "The Knowledge-Creating Company", Harvard Business Review, 69, no. 6, pp. 96-104.
  • NONAKA, I., P. REINMOLLER and D. SENOO (1998) "The 'ART' of Knowledge: Systems to Capitalize on Market Knowledge", European Management Journal, 16, no. 6, pp. 673-684.
  • NONAKA, I. and H. TAKEUCHI (1995) The Knowledge-Creating Company. New York: Oxford University Press.
  • NONAKA, I., R. TOYAMA and N. KONNO (2000) "SECI, Ba and Leadership: A Unified Model of Dynamic Knowledge Creation", Long Range Planning, 33, pp. 5-34.
  • NORTON, S.W. (1988a) "An Empirical Look at Franchising as an Organizational Form", Journal of Business, 61, no. 2, pp. 197-218.
  • NORTON, S.W (1988b) "Franchising, Brand Name Capital and the Entrepreneurial Capacity Problem", Strategic Management Journal, 9, pp. 105-114.
  • O'DELL, C. and C.J. GRAYSON (1998) "If Only we Knew What we Know: Identification and Transfer of Internal Best Practices", California Management Review, 40, no. 3, pp. 154-174.
  • OSTERLOH, M. and B.S. FREY (1999) "Motivation, Knowledge Transfer and Organizational Form", Working Paper, no. 27. University of Zurich: Institute for Empirical Research in Economics.
  • PABLOS, S. de (1998) Franquicias. Cómo montar un negocio de éxito. Madrid: Ediciones Temas de Hoy.
  • POLANYI, M. (1962) Personal Knowledge: Towards a Post-Critical Philosophy. Gloucester: University of Chicago Press.
  • POLANYI, M. (1966) The Tacit Dimension. Gloucester: Peter Smith.
  • SCHULZ, M. (2001) "The Uncertain Relevance of Newness: Organizational Learning and Knowledge Flows", Academy of Management Journal, 44, no. 4, pp. 661-681.
  • SCHULZ, M. and L.A. JOBE (2001) "Codification and Tacitness as Knowledge Management Strategies. An Empirical Exploration", Journal of High Technology Management Research, 12, pp. 139-165.
  • SIMONIN, B.L. (1999) "Ambiguity and the Process of Knowledge Transfer in Strategic Alliances", Strategic Management Journal, 20, pp. 595-623.
  • SORENSON, O. and J.B. SØRENSEN (2001) "Finding the Right Mix: Franchising, Organizational Learning and Chain Performance", Strategic Management Journal, 22, pp. 713-724.
  • SUBRAMANIAM, M. and N. VENKATRAMAN (2001) "Determinants of Transnational New Product Development Capability: Testing the Influence of Transferring and Deploying Tacit Overseas Knowledge", Strategic Management Journal, 22, pp. 359-378.
  • SZULANSKI, G. (1996) "Exploring Internal Stickiness: Impediments to the Transfer of Best Practice within the Firm", Strategic Management Journal, 17, pp. 27-43.
  • SZULANSKI, G., R.J. JENSEN and T. LEE (2001) "On Re-using Knowledge: The Consequences of Adaptation of Franchising Knowledge for Local Network Growth", Working Paper, no. 10. University of Pensylvania: Reginald H. Jones Center.
  • TEECE, D. (2000) "Strategies for Managing Knowledge Assets: The Role of Firm Structure and Industrial Context", Long Range Planning, 33, pp. 35-54.
  • THOMPSON, R.S. (1994) "The Franchise Life Cycle and the Penrose Effect", Journal of Economic Behaviour and Organization, 24, no. 2, pp. 207- 218.
  • TORMO, E. A. (2002) De Emprendedor a Franquiciador. Madrid: Ediciones Selina Olmedo.
  • TSAI, W. (2001) "Knowledge Transfer in Intraorganizational Networks: Effects of Network Position and Absorptive Capacity on Business Unit Innovation and Performance", Academy of Management Journal, 44, no. 5, pp. 996-1004.
  • WINTER, S.G. (1987) "Knowledge and Competence as Strategic Assets". T. TEECE (ed.) The Competitive Challenge: Strategies for Industrial Innovation and Renewal. Cambridge: Ballinger Publishing.
  • ZANDER, U. and B. KOGUT (1995) "Knowledge and the Speed of the Transfer and Imitation of Organizational Capabilities: An Empirical Test", Organization Science, 6, no. 1, pp. 76-92.