Violencia laboral en urgencias extrahospitalariasuna revisión sistemática y líneas de intervención psicológica. Accésit de la XX edición del Premio de Psicología Aplicada "Rafael Burgaleta" 2013
- Mónica Bernaldo-de-Quirós
- Francisco J. Labrador
- Ana T. Piccini
- M. Mar Gómez
- José Carlos Cerdeira
ISSN: 1130-5274
Datum der Publikation: 2014
Ausgabe: 25
Nummer: 1
Seiten: 11-18
Art: Artikel
Andere Publikationen in: Clínica y salud: Investigación Empírica en Psicología
Zusammenfassung
Workplace violence has grown exponentially in recent years. The objective of this paper is to present a systematic review of the literature, as well as to point out some specific outlines of psychological intervention. Generally, high rates of physical and verbal violence are reported; however, major differences are observed in the variables associated with aggressions that are likely to be linked to the organization of the healthcare system in each country. It is recommended: a) specialized training to professionals working in emergency services; b) preventions programs aimed to the training in communication skills with patients and/or those accompanying them, identifying risk situations and implementing safety measures; and c) psychological care to professionals who have suffered aggressions.
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