Violencia laboral en urgencias extrahospitalariasuna revisión sistemática y líneas de intervención psicológica. Accésit de la XX edición del Premio de Psicología Aplicada "Rafael Burgaleta" 2013

  1. Mónica Bernaldo-de-Quirós
  2. Francisco J. Labrador
  3. Ana T. Piccini
  4. M. Mar Gómez
  5. José Carlos Cerdeira
Revue:
Clínica y salud: Investigación Empírica en Psicología

ISSN: 1130-5274

Année de publication: 2014

Volumen: 25

Número: 1

Pages: 11-18

Type: Article

DOI: 10.5093/CL2014A2 DIALNET GOOGLE SCHOLAR lock_openAccès ouvert editor

D'autres publications dans: Clínica y salud: Investigación Empírica en Psicología

Objetivos de desarrollo sostenible

Résumé

Workplace violence has grown exponentially in recent years. The objective of this paper is to present a systematic review of the literature, as well as to point out some specific outlines of psychological intervention. Generally, high rates of physical and verbal violence are reported; however, major differences are observed in the variables associated with aggressions that are likely to be linked to the organization of the healthcare system in each country. It is recommended: a) specialized training to professionals working in emergency services; b) preventions programs aimed to the training in communication skills with patients and/or those accompanying them, identifying risk situations and implementing safety measures; and c) psychological care to professionals who have suffered aggressions.

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