A memetic algorithm for workforce distribution in dynamic multi-skill call centres
- Millán-Ruiz, D.
- Hidalgo, J.I.
ISSN: 0302-9743, 1611-3349
ISBN: 9783642121388
Year of publication: 2010
Volume: 6022 LNCS
Pages: 178-189
Type: Conference paper
ISSN: 0302-9743, 1611-3349
ISBN: 9783642121388
Year of publication: 2010
Volume: 6022 LNCS
Pages: 178-189
Type: Conference paper