A memetic algorithm for workforce distribution in dynamic multi-skill call centres

  1. Millán-Ruiz, D.
  2. Hidalgo, J.I.
Book Series:
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

ISSN: 0302-9743,  1611-3349

ISBN: 9783642121388

Year of publication: 2010

Volume: 6022 LNCS

Pages: 178-189

Type: Conference paper

DOI: 10.1007/978-3-642-12139-5-16 GOOGLE SCHOLAR
Data source: Scopus