El compromiso ciudadano con la Administración Públicauna propuesta metodológica para su estudio
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Universidad Complutense de Madrid
info
ISSN: 1405-7107, 2395-9576
Any de publicació: 2020
Número: 43
Tipus: Article
Altres publicacions en: Caleidoscopio: revista semestral de ciencias sociales y humanidades
Resum
Although the literature documents positive outcomes of citizen engagement arising from the direct participation of citizens, an operative methodology for its study has not yet been established. This may be due, among other reasons, to the intangible nature of the term, that is, to the difficulty of materializing the commitment actions in tangible measures. This document proposes a methodology in which a set of indicators is obtained to evaluate the society's engagement to the Public Administration. The use of indicators is crucial to have reliable information that helps institutions strategically design their relationships with society. The scope and limitations of this proposal are also discussed.
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