Can a word paint a thousand pictures? Brand- evoked mental imagery in advertising

  1. Diana Gavilan 1
  2. Maria Avello 1
  1. 1 Universidad Complutense de Madrid
    info

    Universidad Complutense de Madrid

    Madrid, España

    ROR 02p0gd045

Revista:
Cuadernos.Info

ISSN: 0719-3661

Año de publicación: 2021

Número: 49

Páginas: 125-145

Tipo: Artículo

Otras publicaciones en: Cuadernos.Info

Resumen

Los autores proponen que la marca, elemento común a todos los anuncios, puede mejorar las imágenes mentales provocadas por la publicidad. Basándose en la Teoría de la Codificación Dual, las marcas conocidas facilitan vías adicionales –visuales y verbales– para recuperar argumentos con los que construir imágenes mentales. Por lo tanto, los estímulos de marca en publicidad conectan al consumidor con recuerdos y experiencias pasadas relevantes. La hipótesis plantea que es más probable que una marca familiar aumente la capacidad de un anuncio en el móvil de evocar imágenes mentales mediante sus tres dimensiones: vivacidad, cantidad y elaboración. Se controló la capacidad del individuo para utilizar imágenes en el procesamiento de la información. Por medio de un experimento en línea, este estudio proporciona pruebas empíricas de las diferencias en las imágenes mentales evocadas por la publicidad digital debido a la familiaridad de la marca. Los resultados también muestran diferencias en las dimensiones de las imágenes mentales debido a la familiaridad con la marca. Los hallazgos sugieren que, por debajo de cierto nivel de familiaridad con la marca, las imágenes mentales de los anuncios pueden disminuir. La familiaridad con la marca podría mejorar el procesamiento de la información publicitaria y, por lo tanto, la generación de imágenes mentales visuales.

Referencias bibliográficas

  • Aaker, D. A. & Stayman, D. M. (1992). Implementing the concept of transformational advertising. Psychology and Marketing, 9(3), 237-253. https://doi.org/10.1002/mar.4220090306
  • Amit, E., Hoeflin, C., Hamzah, N., & Fedorenko, E. (2017). An asymmetrical relationship between verbal and visual thinking: Converging evidence from behavior and fMRI. NeuroImage, 152, 619-627. https://doi.org/10.1016/j.neuroimage.2017.03.029
  • Argyriou, E. (2012). Consumer intentions to revisit online retailers: a mental imagery account. Psychology and Marketing, 29(1), 25-35. https://doi.org/10.1002/mar.20405
  • Babin, L. A. & Burns, A. C. (1998). A modified scale for the measurement of communication-evoked mental imagery. Psychology and Marketing, 15(3), 261-278. https://doi.org/10.1002/(sici)1520-6793(199805)15:3<261::aid-mar4>3.0.co;2-8
  • Bone, P. F. & Ellen, P. S. (1992). The generation and consequences of communication-evoked imagery. Journal of Consumer Research, 19(1), 93-104. https://doi.org/10.1086/209289
  • Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand experience: what is it? How is it measured? Does it affect loyalty? Journal of Marketing, 73(3), 52-68. https://doi.org/10.1509/jmkg.73.3.052
  • Burns, A. C., Biswas, A., & Babin, L. A. (1993). The Operation of Visual Imagery as a Mediator of Advertising Effects. Journal of Advertising, 22, 71-85. https://doi.org/10.1080/00913367.1993.10673405
  • Campbell, M. C. & Keller, K. L. (2003). Brand familiarity and advertising repetition effects. Journal of Consumer Research, 30(2), 292-304. https://doi.org/10.1086/376800
  • Chang, C. (2013). Imagery fluency and narrative advertising effects. Journal of Advertising, 42(1), 54-68. https://doi.org/10.1080/00913367.2012.749087
  • Cian, L., Krishna, A., & Elder, R. S. (2014). This Logo Moves Me: Dynamic imagery from Static Images. Journal of Marketing Research, 51(2), 184-97. https://doi.org/10.1509/jmr.13.0023
  • Derbaix, M. & Gombault, A. (2016). Selling the invisible to create an authentic experience: imagination at work at Cézanne’s studio. Journal of Marketing Management, 32(15-16), 1458-1477. https://doi.org/10.1080/0267257X.2016.1199588
  • Ditrendia. (2018). Informe Mobile en España y en Mundo 2018 (2018 Mobile Report in Spain and in the World). Retrieved from https://mktefa.ditrendia.es/informe-mobile-2018?hsCtaTracking=d2a58815-54a9-42e6-8864-852e9226150f%7C5ce44ed6-3d5b-474e-984c-4a0f0959802a
  • Elder, R. S. & Krishna, A. (2011). The ‘visual depiction effect’ in advertising: facilitating embodied mental simulation through product orientation. Journal of Consumer Research, 38(6), 988-1003. https://doi.org/10.1086/661531
  • Escalas, J. E. (2004). Imagine yourself in the product: mental simulation, narrative transportation, and persuasion. Journal of Advertising, 33(2), 37-48. https://doi.org/10.1080/00913367.2004.10639163
  • Fennis, B. M., Das, E., & Fransen, M. L. (2012). Print advertising: vivid content. Journal of Business Research, 65(6), 861-864. https://doi.org/10.1016/j.jbusres.2011.01.008
  • Gavilan, D., Avello, M., & Abril, C. (2014). The mediating role of mental imagery in mobile advertising. International Journal of Information Management, 34(4), 457-464. https://doi.org/10.1016/j.ijinfomgt.2014.04.004
  • Ha, S., Huang, R., & Park, J. S. (2019). Persuasive brand messages in social media: A mental imagery processing perspective. Journal of Retailing and Consumer Services, 48, 41-49. https://doi.org/10.1016/j.jretconser.2019.01.006
  • Hartmann, P., Apaolaza, V., & Alija, P. (2013). Nature Imagery in Advertising: Attention Restoration and Memory Effects. International Journal of Advertising, 32(2), 183-210. https://doi.org/10.2501/IJA-32-2-183-210
  • Herrero-Diz, P., Tapia-Frade, A., & Varona-Aramburu, D. (2020). La consolidación de los dispositivos móviles para el consumo de información en España (The consolidation of mobile devices for information consumption in Spain). Cuadernos.info, (46), 203-221. https://doi.org/10.7764/cdi.46.1741
  • Holmes, E. A., Mathews, A., Mackintosh, B., & Dalgleish, T. (2008). The causal effect of mental imagery on emotion assessed using picture-word cues. Emotion, 8(3), 395-409. https://doi.org/10.1037/1528-3542.8.3.395
  • Hoyer, W. D. & Brown, S.P. (1990). Effects of Brand Awareness on Choice for a Common, Repeat-Purchase Product. Journal of Consumer Research, 17, 141-148. https://doi.org/10.1086/208544
  • Jiang, Y., Adaval, R., Steinhart, Y., & Wyer Jr., R. S. (2014). Imagining yourself in the scene: The interactive effects of goal-driven self- imagery and visual perspectives on consumer behavior. Journal of Consumer Research, 41(2), 418-435. https://doi.org/10.1086/676966
  • Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity, Journal of Marketing, 57(1), 1. https://doi.org/10.2307/1252054
  • Keller, K. L. (2003). Brand Synthesis: The Multidimensionality of Brand Knowledge. Journal of Consumer Research, 29(4), 595-600. https://doi.org/10.1086/346254
  • Kent, R. J. & Allen, C. T. (1994). Competitive interference effects in consumer memory for advertising: the role of brand familiarity. Journal of Marketing, 58(3), 97-105. https://doi.org/10.2307/1252313
  • Kisielius, J. & Sternthal, B. (1986). Examining the vividness controversy: an availability-valence interpretation. Journal of Consumer Research, 12(4), 418-431. https://doi.org/10.1086/208527
  • Lee, W. & Gretzel, U. (2012). Designing persuasive destination websites: A mental imagery processing perspective. Tourism Management, 33(5), 1270-1280. https://doi.org/10.1016/j.tourman.2011.10.012
  • Li, H., Daugherty, T., & Biocca, F. (2003). The role of virtual experience in consumer learning. Journal of Consumer Psychology, 13, 395-407. https://doi.org/10.1207/S15327663JCP1304_07
  • MacInnis, D. J. & Price, L. L. (1987). The role of imagery in information processing: review and extensions. Journal of Consumer Research, 13(4), 473-491. https://doi.org/10.1086/209082
  • Madden, Th. J., Fehle, F., & Fournier, S. (2006). Brands Matter: An Empirical Demonstration of the Creation of Shareholder Value through Branding. Journal of the Academy of Marketing Science, 34(2), 224-235. https://doi.org/10.1177/0092070305283356
  • Maier, E. & Dost, F. (2018). The positive effect of contextual image backgrounds on fluency and liking. Journal of Retailing and Consumer Services, 40, 109-116. https://doi.org/10.1016/j.jretconser.2017.09.003
  • Marks, D. F. (1973). Visual imagery differences in the recall of pictures. British Journal of Psychology, 64(1), 17-24. https://doi.org/10.1111/j.2044-8295.1973.tb01322.x
  • McGill, A. L. & Anand, P. (1989). The effect of vivid attributes on the evaluation of alternatives: the role of differential attention and cognitive elaboration. Journal of Consumer Research, 16(2), 188-196. https://doi.org/10.1086/209207
  • Mikhailitchenko, A., Javalgi, R. R. G., Mikhailitchenko, G., & Laroche, M. (2009). Cross-cultural advertising communication: Visual imagery, brand familiarity, and brand recall. Journal of Business Research, 62(10), 931-938. https://doi.org/10.1016/j.jbusres.2007.11.019
  • Miller, D. W., Hadjimarcou, J., & Miciak, A. (2000). A scale for measuring advertisementevoked mental imagery. Journal of Marketing Communications, 6(1), 1-20. https://doi.org/10.1080/135272600345525
  • Murillo-Zegarra, M., Ruiz-Mafe, C., & Sanz-Blas, S. (2020). The Effects of Mobile Advertising Alerts and Perceived Value on Continuance Intention for Branded Mobile Apps. Sustainability, 12(17), 6753. https://doi.org/10.3390/su12176753
  • Myers, J. & Sar, S. (2015). The influence of consumer mood state as a contextual factor on imagery-inducing advertisements and brand attitude. Journal of Marketing Communications, 21(4), 284-299. https://doi.org/10.1080/13527266.2012.762421
  • Nunnally, J. C. (1978). Psychometric theory. New York, NY: McGraw-Hill.
  • Paivio, A. (1990). Mental representations: A dual coding approach. Oxford, United Kingdom: Oxford University Press.
  • Park, J. & Stoel, L. (2005). Effect of brand familiarity, experience, and information on online apparel purchase. International Journal of Retail and Distribution Management, 33(2), 148–160. https://doi.org/10.1108/09590550510581476
  • Petrova, P. K. & Cialdini, R. B. (2005). Fluency of Consumption Imagery and the Backfire Effects of Imagery Appeals. Journal of Consumer Research, 32(3), 442-452. https://doi.org/10.1086/497556
  • Rhee, E. S. & Jung, W. S. (2019). Brand familiarity as a moderating factor in the ad and brand attitude relationship and advertising appeals. Journal of Marketing Communications, 25(6), 571-585. https://doi.org/10.1080/13527266.2018.1461124
  • Rodero, E. (2012). See it on a radio story: sound effects and shots to evoke imagery and attention on audio fiction. Communication Research, 39(4), 458-479. https://doi.org/10.1177/0093650210386947
  • Smith, S. M. & Shaffer, D. R. (2000). Vividness Can Undermine or enhance Message Processing: The Moderating Role of Vividness Congruency. Personality and Social Psychology Bulletin, 26(7), 769-79. https://doi.org/10.1177/0146167200269003
  • Sternberg, R. J. (2003). Cognitive theory (3rd ed.). Belmont, CA: Thomson Wadsworth.
  • Suess, F. & Abdel Rahman, R. (2015). Mental imagery of emotions: Electrophysiological evidence. NeuroImage, 114, 147-157. https://doi.org/10.1016/j.neuroimage.2015.03.063
  • Truong, Y., McColl, R., & Kitchen, P. (2010). Practitioners’ perceptions of advertising strategies for digital media. International Journal of Advertising, 29(5), 709-725. https://doi.org/10.2501/S0265048710201439
  • Unnava, H. R., Agarwal, S., & Haugtvedt, C.P. (1996). Interactive effects of presentation modality and message-generated imagery on recall of advertising information. Journal of Consumer Research, 23(1), 81-88. https://doi.org/10.1086/209468
  • Yoo, J. & Kim, M. (2014). The effects of online product presentation on consumer responses: A mental imagery perspective. Journal of Business Research, 67(11), 2464-2472. https://doi.org/10.1016/j.jbusres.2014.03.006
  • Yu, U., Cho, E., & Johnson, K. K. (2017). Effects of brand familiarity and brand loyalty on imagery elaboration in online apparel shopping. Journal of Global Fashion Marketing, 8(3), 193-206. https://doi.org/10.1080/20932685.2017.1284603
  • Zaltman, G. (1997). Rethinking Market Research: Putting People Back In. Journal of Marketing Research, 34(4), 424-437. https://doi.org/10.1177/002224379703400402
  • Zenith Media. (2019). Advertising Expenditure Forecasts June 2019. London: Zenith, Publicis Media.