La confianza y el compromiso afectivo como factores determinantes en el emprendimiento de estudiantes universitarios. Una construcción en el contexto del marketing relacional educativo

  1. Rafael Fabricio Matos-Cámara 1
  2. José María Ruiz Ruiz 2
  3. Ricardo Bernárdez-Vilaboa 2
  4. Pilar Huerta-Zavala 3
  5. Luis-Lucio Lobato-Rincón 2
  1. 1 Universidad La Salle Cancún, México
  2. 2 Universidad Complutense de Madrid, España
  3. 3 Universidad de Burgos, España
Revista:
CIENCIA ergo-sum

ISSN: 1405-0269

Año de publicación: 2023

Volumen: 30

Número: 2

Tipo: Artículo

DOI: 10.30878/CES.V30N2A2 DIALNET GOOGLE SCHOLAR lock_openDialnet editor

Otras publicaciones en: CIENCIA ergo-sum

Resumen

Se busca conocer en qué medida la confianza que construyen los estudiantes por su universidad influyen en su compromiso afectivo y también cómo los efectos tanto de la confianza y del compromiso afectivo determinan su emprendimiento. Este estudio es cuantitativo, transversal, de tipo no experimental y explicativo. Se ha desarrollado una encuesta estructurada para recolectar información de una muestra de 126 universitarios y se aplicó el método de ecuaciones estructurales mediante un análisis Path utilizando los programas estadísticos LISREL 8.80 e IBM SPSS 24. Los resultados muestran que los estudiantes desarrollan relaciones de confianza que determinan el compromiso afectivo. No obstante, la confianza que el estudiante siente por la universidad no influye en su espíritu emprendedor

Referencias bibliográficas

  • Ali, F., Zhou, Y., Hussain, K., Nair, P. K. y Ragavan, N. A. (2016). Does higher education service quality effect student satisfaction, image and loyalty? A study of international students in Malaysian public universities. Quality Assurance in Education, 24(1), 70-94. https://doi.org/10.1108/QAE-02-2014-0008
  • Adam, A. F., & Fayolle, A. (2015). Bridging the entrepreneurial intention–behaviour gap: The role of commitment and implementation intention. International Journal of Entrepreneurship and Small Business, 25(1), 36-54. https://doi.org/10.1504/IJESB.2015.068775
  • Black, W., & Babin B. J. (2019). Multivariate data analysis: Its approach, evolution, and impact. In B. Babin & M. Sarstedt (eds.), The great facilitator. https://doi.org/10.1007/978-3-030-06031-2_16
  • Blasco, M. J. y Campa-Planas, C. (2014). Guía para la autoevaluación de empresas: claves para mejorar tu negocio. Madrid: Accid.
  • Brown, S. D., Tramayne, S., Hoxha, D., Telander, K., Fan, X., & Lent, R. W. (2008). Social cognitive predictors of college students’ academic performance and persistence: A meta-analytic path analysis. Journal of Vocational Behavior, 72(3), 298-308. https://doi:https://doi.org/10.1016/j.jvb.2007.09.003
  • Bryson, C. (2016). Engagement through partnership: Students as partners in learning and teaching in higher education. Taylor & Francis. https://doi.org/10.1080/1360144x.2016.1124966 
  • Caceres, R. C., & Paparoidamis, N. G. (2007). Service quality, relationship satisfaction, trust, commitment and business-to-business loyalty. European Journal of marketing, 41(7/8), 836-867. http://dx.doi.org/10.1108/03090560710752429
  • Cea D’Ancona, M. Á. (2002). Análisis multivariable: teoría y práctica en la investigación social. Síntesis. https://doi.org/10.5944/empiria.6.2003.941 
  • Clark, M., Fine, M. B., & Scheuer, C. L. (2017). Relationship quality in higher education marketing: The role of social media engagement. Journal of marketing for Higher Education, 27(1), 40-58. https://doi.org/10.1080/08841241.2016.1269036
  • Dass, S., Popli, S., Sarkar, A., Sarkar, J. G., & Vinay, M. (2021a). Empirically examining the psychological mechanism of a loved and trusted business school brand. Journal of marketing for Higher Education, 31(1), 23-40. https://doi.org/10.1080/08841241.2020.1742846
  • Dass, S., Sethi, R., Popli, S., & Saxena, V. N. (2021b). Drivers of brand engagement: the role of brand communities. Global Business Review, 22(5), 1216-1231. https://doi.org/10.1177/0972150919825516
  • Dey, T., & Mukhopadhyay, S. (2018). Influence of behavioral intentions, affective trust and affective commitment on knowledge sharing behavior. International Journal of Knowledge Management, 14(2), 37-51. https://doi.org/10.4018/IJKM.2018040103
  • Dijkhuizen, J., Gorgievski, M., Van Veldhoven, M., & Schalk, R. (2016). Feeling successful as an entrepreneur: a job demands-resources approach. International Entrepreneurship and Management Journal, 12(2), 555-573. https://doi.org/10.1007/s11365-014-0354-z
  • Dollinger, M., Lodge, J., & Coates, H. (2018). Co-creation in higher education: Towards a conceptual model. Journal of marketing for Higher Education, 28(2), 210-231. https://doi.org/10.1080/08841241.2018.1466756
  • Finn, J. D., & Zimmer K. S. (2012). Student engagement: what is it? Why does it matter?. In S. Christenson, A. Reschly, & C. Wylie (eds). Handbook of research on student engagement. Boston: Springer. https://doi.org/10.1007/978-1-4614-2018-7_5
  • Fernández-Bayas, T., Espinoza-García, M. F., Lozano-Chaguay, L. A. y Caicedo-Sánchez, F. (2020). Tendencia de los estudiantes universitarios hacia el emprendimiento e innovación social. Journal of Science and Research: Revista Ciencia e Investigación, 5(1), 1-16. https://doi.org/10.5281/zenodo.3598484
  • Fullerton, G. (2005). The impact of brand commitment on loyalty to retail service brands. Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l’Administration, 22(2), 97-110. https://doi.org/10.1111/j.1936-4490.2005.tb00712.x
  • Gardner, K., & Qualter, P. (2009). Reliability and validity of three screening measures of borderline personality disorder in a nonclinical population. Personality and Ind ividual Differences, 46(5-6), 636-641. https://doi.org/10.1016/j.paid.2009.01.005
  • Gabay-Mariani, L., & Boissin, J. P. (2021). Commitment profiles of nascent entrepreneurs: insights from an empirical taxonomy among French student entrepreneurs. International Journal of Entrepreneurial Behavior & Research, 27(5), 1214-1240. https://doi.org/10.1108/IJEBR-09-2020-0652
  • Gill, A. A., Ansari, R. H., & Tufail, M. W. (2021). Nexus among trust, job satisfaction, and affective organizational commitment: a developing country perspective. Review of Education, Administration & LAW, 4(1), 67-78. https://doi.org/10.47067/real.v4i1.112
  • Godínez, J. A. y Canales, R. A. (2018). Desarrollo y emprendimiento universitario: la relevancia de las interrelaciones, una aproximación empírica. Gestión y Estrategia, 54(2), 53-69. https://doi.org/10.24275/uam/azc/dcsh/gye/2018n54/Godinez
  • Harmeling, C. M., Moffett, J. W., Arnold, M. J., & Carlson, B. D. (2017). Toward a theory of customer engagement marketing. Journal of the Academy of marketing Science, 45(3), 312-335. https://doi.org/10.1007/s11747-016-0509-2
  • Hair, J. F. (2011). Multivariate Data Analysis: An Overview. In M. Lovric (Ed.), International Encyclopedia of Statistical Science (pp. 904-907). Berlin: Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-04898-2_395 
  • Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., Tatham, R. L. (1998). Multivariate data analysis. Vol. 5. NJ: Prentice Hall Upper Saddle River.
  • Hu, R., Wang, L., Zhang, W., & Bin, P. (2018). Creativity, proactive personality, and entrepreneurial intention: the role of entrepreneurial alertness. Frontiers in Psychology, 9(951), 1-10. https://doi.org/10.3389/fpsyg.2018.00951
  • Ida Ketut, K. (2019). The antecedent of entrepreneurial orientation: An entrepreneurial commitment view. International Review of Management and marketing, 9(6), 185-192. https://doi.org/10.32479/irmm.8971
  • Jackson, K. M., & Trull, T. J. (2001). The factor structure of the personality assessment inventory-borderline features (PAI-BOR) scale in a nonclinical sample. Journal of Personality Disorders, 15(6), 536-545. https://doi.org/10.1521/pedi.15.6.536.19187
  • Kahu, E. R. (2013). Framing student engagement in higher education. Studies in Higher Education, 38(5), 758-773. https://doi.org/10.1080/03075079.2011.598505
  • Khan, J., Usman, M., Saeed, I., Ali, A., & Nisar, H. (2022). Does workplace spirituality influence knowledge-sharing behavior and work engagement in work? Trust as a mediator. Management Science Letters, 12(1), 51-66. https://doi.org/10.5267/j.msl.2021.8.001
  • Kosiba, J. P. B., Boateng, H., Okoe Amartey, A. F., Boakye, R. O., & Hinson, R. (2018). Examining customer engagement and brand loyalty in retail banking: The trustworthiness influence. International Journal of Retail & Distribution Management, 46(8), 764-779. https://doi.org/10.1108/IJRDM-08-2017-0163
  • Lai, K. P., & Chong, S. C. (2020). The influence of servicescape and service credibility on older adults’ intention to recover: a study of rehabilitation services in Malaysia. Journal of Health Organization and Management, 34(2), 101-122. https://doi.org/10.1108/JHOM-07-2019-0215
  • Lambert, L. S., Bingham, J. B., & Zabinski, A. (2020). Affective commitment, trust, and the psychological contract: contributions matter, too! European Journal of Work and Organizational Psychology, 29(2), 294-314. https://doi.org/10.1080/1359432X.2019.1697743
  • Liu, D., Zhang, Y., & Zhou, X. (2018). Research on the relationship of entrepreneurs’ entrepreneurial passion, entrepreneurial leadership and employee innovation behavior. Paper presented at 2018 2nd International Conference on Education Technology and Social Science, Chongqing, China. https://doi.org/10.23977/etss.2018.12503
  • Matos-Cámara, R. F. (2019). La confianza como determinante del compromiso, la intención de regreso y la recomendación del turista por un destino: el caso de Cancún. CIENCIA ergo-sum, 26(3). https://doi.org/10.30878/ces.v26n3a1 
  • Matos-Cámara, R. F. y Matos-Cámara, M. R. (2021). El marketing relacional educativo y las nuevas tecnologías como determinantes del desempeño académico del alumno. CIENCIA ergo-sum, 28(2), 81-90. https://doi.org/10.30878/ces.v28n2a6
  • Matos-Cámara, R. F. y San Martín-Gutiérrez, S. (2015). Un modelo multidisciplinar para el estudio de la relación del consumidor español con un destino. Aplicación al caso de Mundo Maya México. DOCFRADIS Working Papers, 1503.
  • Matos-Cámara, R. F. y San Martín-Gutiérrez, S. (2012). Análisis sobre la reputación de marca, las emociones y la confianza como formadoras de la satisfacción del turista. Contaduría y Administración, 57(4), 253-286. http://dx.doi.org/10.22201/fca.24488410e.2012.165
  • Mattila, A. S. (2006). How affective commitment boosts guest loyalty (and promotes frequent-guest programs). Cornell Hotel and Restaurant Administration Quarterly, 47(2), 174-181. https://doi.org/10.1177/0010880405283943 Mickiewicz, T., & Rebmann, A. (2020). Entrepreneurship as trust: now publishers. Fuoundation and Trends® in Entrepreneurship. http://doi.org/10.1561/0300000088
  • Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of marketing, 58(3), 20-38. https://doi.org/10.1177/002224299405800
  • Murnieks, C. Y., Cardon, M. S., & Haynie, J. M. (2020). Fueling the fire: Examining identity centrality, affective interpersonal commitment and gender as drivers of entrepreneurial passion. Journal of Business Venturing, 35(1), 105909. https://doi.org/10.1016/j.jbusvent.2018.10.007
  • Prabowo, H., Bramulya, R., & Yuniarty. (2020). Student purchase intention in higher education sector: the role of social network marketing and student engagement. Management Science Letters, 10(1), 103-110. https://doi.org/10.5267/j.msl.2019.8.012 
  • Pérez-Macías, N., Fernández-Fernández, J. L., & Rua Vieites, A. (2019). Entrepreneurial intentions: trust and network ties in online and face-to-face students. Education + Training, 61(4), 461-479. https://doi.org/10.1108/ET-05-2018-0126
  • Robson, A., & Robson, F. (2016). Investigation of nurses’ intention to leave: a study of a sample of UK nurses. Journal Health Organization Management, 30(1), 154-173. https://doi.org/10.1108/JHOM-05-2013-0100
  • Samperio, V. M. (2019). Ecuaciones estructurales en los modelos educativos: características y fases en su construcción. Apertura, 11(1), 90-103. http://doi.org/10.32870/Ap.v11n1.1402
  • Samadi, H., & Samadi, H. (2018). Entrepreneurial University, a necessity for knowledge-based economy; evaluation and explanation of entrepreneurial capacity of university of Mazandaran. IAU International Journal of Social Sciences, 8(3), 53-66.
  • Saud Khan, M., J. Breitenecker, R., & J. Schwarz, E. (2014). Entrepreneurial team locus of control: diversity and trust. Management Decision, 52(6), 1057-1081. https://doi.org/10.1108/MD-06-2013-0349
  • Sharif, S., Lodhi, R. N., Iqbal, K., & Saddique, F. (2021). Gender disparity in leadership boosts affective commitment and tacit knowledge sharing about libraries. International Journal of Organizational Analysis. Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJOA-12-2020-2549
  • Shah, I. A., Amjed, S., & Jaboob, S. (2020). The moderating role of entrepreneurship education in shaping entrepreneurial intentions. Journal of Economic Structures, 9(1), 19. https://doi.org/10.1186/s40008-020-00195-4
  • Shrand, B., & Ronnie, L. (2019). Commitment and identification in the Ivory Tower: Academics perceptions of organisational support and reputation. Studies in Higher Education. https://doi.org/10.1080/03075079.2019.1630810
  • Sherkat, A., & Chenari, A. (2022). Assessing the effectiveness of entrepreneurship education in the universities of Tehran province based on an entrepreneurial intention model. Studies in Higher Education, 47(1), 97-115. https://doi.org/10.1080/03075079.2020.1732906
  • Snijders, I., Wijnia, L., Rikers, R. M., & Loyens, S. M. (2019). Alumni loyalty drivers in higher education. Social Psychology of Education, 22(3), 607-627. https://doi.org/10.1007/s11218-019-09488-4
  • Snijders, I., Wijnia, L., Rikers, R. M., & Loyens, S. M. (2020). Building bridges in higher education: Student-faculty relationship quality, student engagement, and student loyalty. International Journal of Educational Research, 100, 101538. https://doi.org/10.1016/j.ijer.2020.101538
  • Stenholm, P., & Nielsen, M. S. (2019). Understanding the emergence of entrepreneurial passion: The influence of perceived emotional support and competences. International Journal of Entrepreneurial Behavior & Research, 25(6), 1368-1388. https://doi.org/10.1108/IJEBR-02-2018-0065
  • Ting, S. X., Feng, L., & Qin, W. (2017). The effect of entrepreneur mentoring and its determinants in the Chinese context. Management Decision, 55(7), 1410-1425. https://doi.org/10.1108/MD-07-2016-0477
  • Trowler, V. (2010). Student engagement literature review. Teaching in Higher Education. 11(1), 1-15. https://doi.org/10.1080/13562517.2015.1016417 
  • Ullah, I., Elahi, N. S., Abid, G., & Butt, M. U. (2020). The impact of perceived organizational support and proactive personality on affective commitment: Mediating role of prosocial motivation. Business, Management and Economics Engineering, 18(2), 183-205. https://doi.org/10.3846/bme.2020.12189
  • Usman, U. (2017). Influence of service quality, university image, the mediating effect of organizational commitment relationship marketing and adoption of technology innovation loyalty in Nigeria. Retrieved from http://etd.uum.edu.my/7203/1/s94901_01.pdf
  • Van Doorn, J., Lemon, K. N., Mittal, V., Nass, S., Pick, D., Pirner, P., & Verhoef, P. C. (2010). Customer engagement behavior: Theoretical foundations and research directions. Journal of Service Research, 13(3), 253-266. https://doi.org/10.1177/1094670510375599 
  • Van Tonder, E., & Petzer, D. J. (2018). The interrelationships between relationship marketing constructs and customer engagement dimensions. The Service Industries Journal, 38(13-14), 948-973. https://doi.org/10.1080/02642069.2018.1425398
  • Vallerand, R. J. (2015). The Psychology of Passion. Oxford: Oxford University Press.
  • Vamvaka, V., Stoforos, C., Palaskas, T., & Botsaris, C. (2020). Attitude toward entrepreneurship, perceived behavioral control, and entrepreneurial intention: dimensionality, structural relationships, and gender differences. Journal of Innovation and Entrepreneurship, 9(1). https://doi.org/10.1186/s13731-020-0112-0
  • Warren, J. M., Stargell, N. A., & Jones, S. J. (2020). A Confirmatory factory analysis of the academic rational beliefs scale for students attending minority-serving institutions. Journal of Rational-Emotive & Cognitive-Behavior Therapy, 38(1), 96-109. https://doi.org/10.1007/s10942-019-00326-2
  • Wongsansukcharoen, J. (2022). Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: the case of a commercial bank in Thailand. Journal of Retailing and Consumer Services, 64, 102826. https://doi.org/10.1016/j.jretconser.2021.102826
  • Zhang, L. F. (2019). Do academics’ emotions in teaching affect their organizational commitment? Journal of Educational Psychology, 111(7), 1317-1330. https://doi:10.1037/edu0000344