Social Media and Digital Information Sources in News Coverage of Crisis, Disaster, and Emergency Situations

  1. Mayo-Cubero, Marcos 12
  1. 1 Nebrija University, Spain
  2. 2 Universidad Complutense de Madrid
    info

    Universidad Complutense de Madrid

    Madrid, España

    ROR 02p0gd045

Libro:
Digital Services in Crisis, Disaster, and Emergency Situations

Editorial: IGI Global

ISSN: 2475-6571,  2475-658X

ISBN: 9781799867050

Año de publicación: 2021

Páginas: 268-281

Tipo: Capítulo de Libro

DOI: 10.4018/978-1-7998-6705-0.CH012 GOOGLE SCHOLAR lock_openAcceso abierto editor

Resumen

Journalists play a key role in digital emergency situations. In the midst of the chaos generated by a pandemic like the COVID-19 crisis, the information transmitted by the journalist is crucial to save lives and minimize damage. This chapter explores journalists' reliance on and trust in official and unofficial digital information sources. Specifically, the authors explore the authorities' official information sources involved in crisis management and the unofficial information sources (i.e., victims and those affected). The research suggests a model for journalists' relationship with their digital information sources in covering crises by exploring dependence, type of contact, trust, and purpose. It also synthesizes the main communication errors of the public authorities that manage the response to the crisis.

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