ANA
PEDREÑO SANTOS
Profesora ayudante doctora
Enrique
Herrera Viedma
Publicaciones en las que colabora con Enrique Herrera Viedma (1)
2018
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A model to obtain a servperf scale evaluation of the crm customer complaints: An application to the 4g telecommunications sector
Technological and Economic Development of Economy, Vol. 24, Núm. 4, pp. 1606-1629