Applications of maximum queue lengths to call center management

  1. Artalejo, J.R.
  2. Economou, A.
  3. Gómez-Corral, A.
Journal:
Computers and Operations Research

ISSN: 0305-0548

Year of publication: 2007

Volume: 34

Issue: 4

Pages: 983-996

Type: Article

DOI: 10.1016/J.COR.2005.05.020 GOOGLE SCHOLAR
Data source: Scopus