A model to obtain a servperf scale evaluation of the crm customer complaints: An application to the 4g telecommunications sector

  1. Carrasco, R.A.
  2. Blasco, M.F.
  3. García-Madariaga, J.
  4. Pedreño-Santos, A.
  5. Herrera-Viedma, E.
Journal:
Technological and Economic Development of Economy

ISSN: 2029-4921,  2029-4913

Year of publication: 2018

Volume: 24

Issue: 4

Pages: 1606-1629

Type: Article

DOI: 10.3846/TEDE.2018.5080 GOOGLE SCHOLAR lock_openOpen access editor
Data source: Scopus