A model to obtain a servperf scale evaluation of the crm customer complaints: An application to the 4g telecommunications sector

  1. Carrasco, R.A.
  2. Blasco, M.F.
  3. García-Madariaga, J.
  4. Pedreño-Santos, A.
  5. Herrera-Viedma, E.
Aldizkaria:
Technological and Economic Development of Economy

ISSN: 2029-4921,  2029-4913

Argitalpen urtea: 2018

Alea: 24

Zenbakia: 4

Orrialdeak: 1606-1629

Mota: Artikulua

DOI: 10.3846/TEDE.2018.5080 GOOGLE SCHOLAR lock_openSarbide irekia editor
Datuen iturria: Scopus