Satisfacción con la Calidad Docente en el Ámbito UniversitarioPotenciales Sesgos y Propuestas de Análisis para su Evaluación
- Lady Catheryne Lancheros Florián
- Eduar S. Ramírez
- Jesús M. Alvarado
ISSN: 1135-3848
Year of publication: 2022
Volume: 4
Issue: 65
Pages: 69-83
Type: Article
More publications in: Revista iberoamericana de diagnóstico y evaluación psicológica
Abstract
The assessment of students’ satisfaction is a key indicator for defining the quality of the university system across its various levels. However, satisfaction is a complex construct that is measured in a nested hierarchical structure, such as the degree, the course, and the lecturer who teaches it. This multilevel structure is usually ignored, which might produce biased results, by not differentiating among the distinct sources of variability that influence the scores. This study presents an analysis model that accounts for diverse sources of variability, resulting in more accurate estimates. We show that once the satisfaction scores have been corrected, the factor structure of the questionnaire is unveiled and the comparisons in terms of satisfaction between degrees and courses become more precise.