Is ICT good for employees? An analysis of its effects on sales agents' perceptions of service cannibalization

  1. Díaz, E.
  2. Martín-Consuegra, D.
  3. Esteban, Á.
Journal:
Computers in Human Behavior

ISSN: 0747-5632

Year of publication: 2015

Volume: 51

Issue: PA

Pages: 263-271

Type: Article

DOI: 10.1016/J.CHB.2015.05.012 GOOGLE SCHOLAR
Data source: Scopus