Consumer complaint behaviour in telecommunications: The case of mobile phone users in Spain

  1. Garín-Muñoz, T.
  2. Pérez-Amaral, T.
  3. Gijón, C.
  4. López, R.
Journal:
Telecommunications Policy

ISSN: 0308-5961

Year of publication: 2016

Volume: 40

Issue: 8

Pages: 804-820

Type: Article

DOI: 10.1016/J.TELPOL.2015.05.002 GOOGLE SCHOLAR
Data source: Scopus