Assessing customer satisfaction of London luxury hotels with the AHP method and the SERVPERF scale: a case study of customer reviews on TripAdvisor
ISSN: 1877-0509
Any de publicació: 2023
10th International Conference on Information Technology and Quantitative Management, ITQM 2023
Volum: 221
Pàgines: 73-80
Tipus: Aportació congrés