Assessing customer satisfaction of London luxury hotels with the AHP method and the SERVPERF scale: a case study of customer reviews on TripAdvisor
ISSN: 1877-0509
Ano de publicación: 2023
10th International Conference on Information Technology and Quantitative Management, ITQM 2023
Volume: 221
Páxinas: 73-80
Tipo: Achega congreso