Assessing customer satisfaction of London luxury hotels with the AHP method and the SERVPERF scale: a case study of customer reviews on TripAdvisor

  1. Shu, Z.
  2. Torralba, M.H.
  3. Carrasco, R.A.
  4. López, M.F.B.
Konferenzberichte:
Procedia Computer Science

ISSN: 1877-0509

Datum der Publikation: 2023

10th International Conference on Information Technology and Quantitative Management, ITQM 2023

Ausgabe: 221

Seiten: 73-80

Art: Konferenz-Beitrag

DOI: 10.1016/J.PROCS.2023.07.011 GOOGLE SCHOLAR lock_openOpen Access editor
Datenquelle: Scopus