Assessing customer satisfaction of London luxury hotels with the AHP method and the SERVPERF scale: a case study of customer reviews on TripAdvisor

  1. Shu, Z.
  2. Torralba, M.H.
  3. Carrasco, R.A.
  4. López, M.F.B.
Actes de conférence:
Procedia Computer Science

ISSN: 1877-0509

Année de publication: 2023

10th International Conference on Information Technology and Quantitative Management, ITQM 2023

Volumen: 221

Pages: 73-80

Type: Communication dans un congrès

DOI: 10.1016/J.PROCS.2023.07.011 GOOGLE SCHOLAR lock_openAccès ouvert editor
La source de données: Scopus