A model for the integration of e-financial services questionnaires with SERVQUAL scales under fuzzy linguistic modeling

  1. Carrasco, R.A.
  2. Muñoz-Leiva, F.
  3. Sánchez-Fernández, J.
  4. Liébana-Cabanillas, F.J.
Journal:
Expert Systems with Applications

ISSN: 0957-4174

Year of publication: 2012

Volume: 39

Issue: 14

Pages: 11535-11547

Type: Article

DOI: 10.1016/J.ESWA.2012.03.055 GOOGLE SCHOLAR
Data source: Scopus