A model for the integration of e-financial services questionnaires with SERVQUAL scales under fuzzy linguistic modeling

  1. Carrasco, R.A.
  2. Muñoz-Leiva, F.
  3. Sánchez-Fernández, J.
  4. Liébana-Cabanillas, F.J.
Aldizkaria:
Expert Systems with Applications

ISSN: 0957-4174

Argitalpen urtea: 2012

Alea: 39

Zenbakia: 14

Orrialdeak: 11535-11547

Mota: Artikulua

DOI: 10.1016/J.ESWA.2012.03.055 GOOGLE SCHOLAR
Datuen iturria: Scopus