Development of a multiple-item scale for measuring customer satisfaction in travel agencies services

  1. Millán, Á.
  2. Esteban, A.
Journal:
Tourism Management

ISSN: 0261-5177

Year of publication: 2004

Volume: 25

Issue: 5

Pages: 533-546

Type: Article

DOI: 10.1016/J.TOURMAN.2003.07.002 GOOGLE SCHOLAR
Data source: Scopus