Development of a multiple-item scale for measuring customer satisfaction in travel agencies services
- Millán, Á.
- Esteban, A.
ISSN: 0261-5177
Année de publication: 2004
Volumen: 25
Número: 5
Pages: 533-546
Type: Article
ISSN: 0261-5177
Année de publication: 2004
Volumen: 25
Número: 5
Pages: 533-546
Type: Article